Client Partner - Customer Success & Growth (Sydney)

Employment TypePermanent

Closing Date15 Apr 2025 11:59pm

Job TitleClient Partner - Customer Success & Growth (Sydney)

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

The Client Partner drives business growth by partnering with a number of Telstra’s most strategic customers, providing tailored solutions, and fostering strong collaborative relationships. This role requires a deep understanding of customer needs, the ability to identify high value opportunities, and focus on high-impact sales outcomes.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About the Role 

Telstra Enterprise – Customer Success & Sales helps Telstra’s customers achieve their business goals by providing them with the right products, services, and support.

As a Client Partner you thrive on applying your deep understanding of our customer’s business strategies and technology needs, playing an integral role in unlocking the potential of business opportunities across the nation. You will partner with a number of Telstra’s most strategic customers to grow their business, acting as their trusted advisor and nurturing the health of our customer relationship. In doing so you identify high-value, high-profit sales solutions that directly contribute to Telstra’s growth. You flourish off building meaningful and lasting relationships, with collaboration and influencing skills critical for success in this role.

Note: This is a customer-facing role responsible for managing a key strategic portfolio with major enterprise customers in NSW and globally. Preference will be given to Sydney-based candidates.

Key Responsibilities 

As a Client Partner, you draw on expertise in customer account management, deep knowledge of Telstra’s capabilities and products, and leverage your relationship building skills to deliver the following 

responsibilities:   

• Establish, grow and maintain strategic customer relationships through deep knowledge of their business and Telstra’s services/products that deliver exceptional customer experiences, contribute to high NPS and drive profitability.  
• Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships to retain and grow core telecommunications and/or emerging technology revenue for assigned portfolios.  
• Apply professional expertise and knowledge of Telstra’s capabilities, market insights, and a deep understanding of the customer’s business strategy to effectively influence and partner with customers to identify new business opportunities.  
• Leverage strong interpersonal and negotiation skills to drive commercial, business and technical discussions with customers that present a compelling case for solutions, including articulation of technical (ICT, security, workplace and application solutions) solution benefits to C-Suite executives and key stakeholders.  
• Authentically engage and collaborate with stakeholders across Telstra (e.g. Business Development Managers, Solution Specialists, Functional Specialists) to identify, qualify and drive portfolio growth opportunities, seeking support, direction and insights in customer solutions to achieve revenue and profitability targets.  
• Lead customer initiatives or components of initiatives (e.g. business advisory consulting, workshop facilitation, strategic planning sessions) that drive strategic business opportunities to Telstra and that have a significant degree of impact on portfolio retention and growth.  
• Identify and act to address aged debtor risks within delegated customer portfolios, collaborating with relevant areas of the business to manage and resolve issues. 

About You 

To be successful in this role, you will need: 

• Experience working with large Enterprise customers is preferred
• Exceptional communication and negotiation skills, with the ability to influence stakeholders effectively. 
• A track record of effective stakeholder management and fostering strong professional relationships driving strategic outcomes. 
• Strong understanding of account planning and opportunity management
• Expertise in managing end-to-end sales processes with a strong understanding of commercial principles. 
• Strong problem-solving abilities and collaborative teamwork skills. 
• A proactive growth mindset with a focus on continuous improvement and learning. 
• Advanced proficiency in Microsoft Office tools, particularly PowerPoint, Excel, and Word. 

If you are looking to take the next step in your career, we want to hear from you!

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As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.