Client Partner

Given our incredible growth, we are looking for a highly motivated Client Partner to join our team. As a Client Partner at Smartly, you will put your consultative instincts to use, and fuel your drive for accelerating existing business growth. Leading key Strategic Accounts and performance advertisers to offer innovative solutions as a pioneer of the digital marketing industry. You will build and maintain trust-based customer relationships with large advertisers while understanding consumer needs and delivering value-based solutions to them. As we have seen, it matters how online platforms reach consumers and deliver the right experience for both new and familiar brands.

We are highly passionate about the idea of putting Customers First. Quite simply, the more you focus on helping your customers succeed, the more successful you will be! You will become a “trusted advisor” and build positive outcomes that benefit both Smartly and our clients.

As a Client Partner at Smartly, you will...

• Establish relationships with senior stakeholders and across all relevant parts of customer organization
• Align on and influence strategic objectives and plans to achieve account expansion and increased adoption
• Plan together with customer decision makers, platform and other partners
• Help customers organization drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and partners
• Together with CSM, be responsible for the account plan and plans for key customer initiatives
• Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
• Create multiple feedback and critical issue channels within the account to ensure steady progress and flow of feedback
• Ensure product roadmap alignment and product team interaction with customers
• Form relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
• Own revenue forecasting and target setting for the customer
• Own pipeline and opportunity management in salesforce
• Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivized by commercial success

We're definitely looking for you, if you…

• Have 5+ years of experience in ad-tech/mar-tech industries with a proven record of growing strategic accounts; experience with Facebook, Pinterest, Snap, and other Social Media Platforms is seen as an advantage
• Are naturally inclined to lead, organize, and run a key account team
• Are driven by sales, account expansion, and helping your partners achieve their business targets and marketing goals
• Have excellent communication skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
• Have a strong desire to learn about the product in order to effectively sell up to the C-suite or down to end-users as needed
• Ability to collaborate closely with internal cross-functional teams (product, marketing, engineering, customer success, etc.) record of meeting and exceeding quota on a consistent basis

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