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The success of the Partnerships we forge with our clients not only determines growth; but fuels stronger engagements and drives higher-value outcomes for both parties through the work we embark on together. As Client Partner, you will build and nurture strategic client relationships with enterprise organisations while ensuring the Clients’ needs are at the heart of everything we do. Sitting at the intersection of data, media, technology and creativity - you will help navigate the rapidly changing digital marketing landscape with your clients, while working collaboratively with cross-functional teams to inform and develop solutions that meet the unique needs of your clients’ business challenges, and ensure we’re delivering value-led outcomes as a core function of our engagements.
The RoleThis role focuses on driving growth and supporting existing delivery structures to ensure we’re providing an optimal client experience. As a bridge between teams, you will drive the strategic development of partnership plans with our clients, and work to identify opportunities, nurturing through to closure, and transitioning to delivery.
You will be someone who excels at client management, providing strategic guidance, thought leadership and advisory to our clients’ most senior & C-level stakeholders, that not only leads to pipeline growth, but drives stronger customer satisfaction to build longer term, and more secure revenue streams.
Key Responsibilities Include:- Effectively manage senior stakeholder relationships; provide thought leadership and strategic guidance to build trust, credibility and rapport with key POCs.
- Understanding the clients’ business, industry vertical & the unique challenges they face to build a vision, strategic objectives and long term roadmap
- Gains and maintains knowledge of client’s business, industry and competition
- Develop robust communications plans and engagement strategies, with an emphasis on strengthening key relationships and expanding stakeholder coverage across the organisation
- Own the future-state vision and strategic narrative associated with our partnership that underpins all workstreams and initiatives for cross-functional teams to work towards
- Ensure that business outcomes are clearly defined, approved and delivered with benefits realised and value realised and articulated at each step of the way
- Provide thought leadership as it pertains to emerging technology and the rapidly changing digital ecosystem across end-to-end marketing and campaign workflows
- Drive discovery for new business opportunities and manage the end-to-end sales cycle, with an emphasis on pipeline generation, as well as cross-sell and up-sell tactics.
- Orchestrate our cross-capability operating model through an understanding of all ongoing fulfillment projects in order to continually reinforce ROI and future roadmap initiatives
- Lead key milestones and drive collaboration across capabilities for partnership-led workstreams, including QBRs, top-to-tops and broader strategy & planning
- Facilitate a uniform method for client experience across pillars, and set clear expectations with capabilities to reinforce exceptional client service standards
- Manage feedback loops with clients; including facilitating 360-degree feedback, as well as recurring pulse checks for continuous improvement of partnership quality
- Problem solve and be a change agent internally and externally to ensure client can achieve business outcomes
Requirements:
- 7+ years of experience in client services, business development or consulting within the digital marketing and advertising or technology industries.
- You have a deep understanding of the digital marketing & advertising ecosystem, and are abreast of the latest in AI-driven disruption, emerging technologies and innovation.
- In-depth understanding of the different elements of the end-to-end marketing and advertising campaign workflows, as well as the content supply chain.
- You have a proven track record of successfully managing client relationships, driving revenue growth while maintaining customer satisfaction.
- Partnership management experience, with demonstrated abilities to manage and organise partnership plans, inform detailed project plans, and manage multiple internal and external stakeholders.
- Excellent communication skills, both written and verbal, and ability to effectively communicate with a range of stakeholder types ranging from C-suite through to specialists.
- Strong negotiation skills, and have a proficiency in writing business cases
- An ability to present effectively, and craft compelling proposals using Google slides
Preferred Requirements:
- Experience with media and advertising technologies (including Google Marketing Platform, Google Ads, The Trade Desk, Amazon, Meta, TikTok, etc)
- Experience with data platforms and analytics solutions (including GA4, Adobe Analytics and more)
- Experience with MarTech and CX platforms is desirable (including Adobe Experience Platform, Salesforce, etc).
- Experience with content and creative asset production, or working with creative teams to develop fit-for-purpose content for cross-channel execution.
- Strong grasp of the overall digital consultancy space, including but not limited to knowledge of Monks competitive set and our offerings across data, technology, content and digital media.
- Demonstrated ability to lead cross-functional teams and develop processes and workflows that increases revenue and value-realisation for clients.
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
