Client Partnership Manager (12-Month Contract)

Our client’s success is our success. And you make it happen  

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.    

At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now.   

We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.   

We are looking for a Client Partnership Manager to join our Client, Growth and Strategy team on a 12 Month Contract.

Focusing on our fintech clients, as a Client Partnership Manager your responsibilities will include:

• Deliver key Account Management of assigned client portfolios for mutual business growth and to strengthen relationships.
• Own and manage client opportunities from initiation to implementation, including cross-selling, project work, and increased product usage.
• Create and implement business strategies to meet the business objective goals and revenue targets.
• Enhance the overall commercial relationship between Cuscal and each client through development of tailored and professionally delivered business objectives.
• Record and maintain client contact reports, client records, opportunities, and contract information in CRM in a timely and consistent manner. 
• Be a client advocate internally and provide supporting education for client concerns and opportunities.
• Offer outstanding client service to retain and grow client relationships.
• Accountable for being the primary escalation point and facilitate major Strategic and Operational issues resolution.
• Be abreast of market trends and competitor knowledge to remain a market leader in the industry. 

About You
This a highly visible role within the business. It requires exceptional relationship management skills combined with a deep understanding of the electronic payment industry for the role to be a success.

For this reason, we request that you have the following experience:

• Demonstrable experience in key account management with a proven track record of business development and complex relationship management.
• Experience in a B2B environment with knowledge and insights of financial services/electronic payment industry highly regarded. 
• Well versed in the commercial and regulatory environment in which Cuscal operates in.
• Natural collaborator and your ability to influence action and outcomes across a broad range of stakeholders and clients will ensure success in this role.
• With a strong focus on negotiating commercial relationships at the B2B level your expertise in managing client business plans is paramount in this accelerated environment.
• Tertiary qualifications in commerce, finance, or related subjects.

Why Cuscal?   

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.   

Next Step   

If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you.  Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.   

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.     

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.