Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
The Role
As a result of a transformation of our APAC Commercial team, we are currently looking to recruit the newly created position of Client Relationship Team Manager. You will be responsible for leading a high performing team responsible for delivering exceptional customer service, proactive account management, and outbound promotional engagement across a defined territory of veterinary clinics.
This is a permanent, full-time role and can be based out of Brisbane (Northgate) or Sydney (Erskine Park).
Your primary responsibilities will include:
- Leading, mentoring, and developing a team responsible for account management, outbound calling, e-commerce and customer engagement, establishing clear expectations and KPI’s and fostering a culture of customer excellence.
- Overseeing an assigned territory of veterinary clinics by building relationships with key contacts to support retention and partnership longevity while monitoring account performance and identifying opportunities for growth.
- Ensuring the effective execution of outbound calls promoting new products, offers and campaigns, partnering with Marketing to deliver consistent messaging.
- Oversight of inbound overflow and outbound call activity in order to maintain strong customer relationships and ensure timely and accurate responses to customer queries.
- Promotion of strong CRM and data discipline in account maintenance and administration.
- Working closely with cross functional teams across warehouse, logistics, finance, and sales to deliver seamless operational support.
About You
To be successful you will have:
- Demonstrated leadership and coaching experience of customer facing teams either in customer service, account management or sales support.
- Experience in building a team would be highly regarded.
- Industry experience across animal health will be advantageous, as would experience within an environment of a high number of product SKU’s.
- Experience in using CRM systems i.e. Salesforce.
- Strong knowledge and experience with outbound promotions or marketing campaign support and the ability to identify growth opportunities and interpret account performance
- Superior analysis skills coupled with the ability to interpret and meaningfully present data.
Why Join Us?
At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life. Covetrus team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets. These include –
- Generous discounts on our range of animal health food & enrichment products.
- Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
- Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
- Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations).
- Free 24/7 access to our Employee Assistance Program.
- Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards.
- Professional development through our Leadership Development & Emerging Leadership courses.
- Access to annual flu vaccinations.
- Annual volunteer days.
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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