Client Services & Admin Support Advisors - Multiple Contract Opportunities

Challenger Limited is an ASX-listed investment management firm managing $131 billion in assets (as at 31 December 2024). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.

We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.

Multiple Contract Opportunities – Client Services, Admin & Contact Centre roles. Kickstart or grow your career in financial services with real impact

• Thanks to a series of internal promotions, we're expanding our teams at an exciting time of change and transformation. You’ll be joining a workplace that values adaptability, continuous improvement, and customer focus.

• We’re currently hiring across several positions in our Customer Contact Centre and Administration teams. Whether you're passionate about delivering exceptional client service or keen to build operational expertise in a dynamic admin environment, we have multiple contract roles available to suit your strengths.

• These opportunities offer a fantastic entry point into financial services — particularly if you're curious, proactive, and eager to learn in a customer-first environment.

Our available roles include:

• Client Services Representatives (Contact Centre)

• Administration Support Officers (Client Operations)

About the roles

You'll be joining the team at an exciting time of change and transformation. To succeed in this environment, you’ll need to be adaptable, resilient and customer focused.   If you can stay steady when things are evolving, and if you see change as a chance to learn and grow, you’ll find our roles rewarding.

These roles will see you

• Communicating with customers and/or advisers via phone, email or written correspondence

• Managing service requests, transactions, and administrative tasks accurately and efficiently

• Navigating systems, policies and procedures to resolve issues or escalate where needed

• Contributing to process improvement ideas to help us deliver better outcomes for our customers

• Balancing multiple priorities with care, professionalism and attention to detail

• Helping customers help themselves — providing clear, useful information that customers can use.

• Maintain professionalism during high-pressure or sensitive interactions.

About you

We’re looking for individuals who:

• Communicate clearly and confidently — both verbally and in writing

• Are calm under pressure and thrive in fast-paced, team-oriented environments

• Have a strong sense of ownership and enjoy solving problems

• Can learn new systems quickly and aren’t afraid to ask questions

• You’ll have previous customer service experience (phone-based is a big plus) or other experience in a customer facing, administration, or contact centre roles (preferred but not essential)

• Have a growth mindset — you’re open to feedback, quick to learn, and comfortable navigating change

It’s a bonus if you also have:

• RG146 certification and knowledge of retirement products are advantageous but not mandatory.

• Studying or qualified in a finance-related discipline is great, but again, not a deal-breaker

• Experience of working in a financial services or superannuation organisation

Flexible Work Arrangements

Our Contact Centre and Admin teams work flexibly out of our Sydney CBD office. Following onboarding, you’ll typically work three days in the office and two days remotely (role-dependent).

Why join us?

These roles offer a meaningful opportunity to:

• Develop your skills in a respected financial services environment

• Work with supportive, down-to-earth colleagues

• Lay the foundations for future career growth — whether in operations, client service, advice, or beyond

Additional Info

Whether you're just starting out or looking to pivot into financial services, these max term contract roles are a great way to gain experience and make a real difference

You'll build your financial services experience, sharpen your customer service skills, and work alongside a team who genuinely care about what they do.

Whether you're exploring the sector or building toward something longer-term, it’s a solid start to your career story.

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Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.

We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance. 

Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.

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