Client Services Advisor - Hybrid

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

This role is an essential role within our Client Operations team, serving as the primary point of contact for all B2B client product and support inquiries. This role supports clients across Australia, New Zealand, and internationally, requiring a proactive individual who thrives in a dynamic environment and excels at building strong relationships with both internal and external stakeholders. As a Client Services Advisor, you will leverage your knowledge of Experian products and services, along with broader industry expertise, to deliver exceptional service and represent the Experian brand with excellence.

Key Responsibilities:

• Client Enquiries Management: Handle daily client enquiries through a variety of different channels providing accurate information and solutions; striving for first-time resolution and ensuring exceptional client service.
• Client Request Coordination: Manage and address client requests efficiently and within agreed SLA’s, offering education and guidance as needed.
• Internal Collaboration: Work closely with Experian teams on more complex support matters to resolve client requests, ensuring a seamless and coordinated approach to client support. This might involve collaborating with the IT team to troubleshoot a technical issue affecting multiple clients.
• Administrative Tasks: Execute various administrative responsibilities, including processing client requests and maintaining accurate records.
• Ideal candidates possess proven experience in high-paced client service environments, strong problem-solving abilities, and a commitment to continuous improvement and excellence in B2B client service.

More about you

• Client Service & Experience Excellence: Demonstrated ability to provide exceptional B2B client service, with strong active listening and empathy skills to understand and address client needs effectively.
• Communication Proficiency: Excellent verbal and written communication skills, capable of conveying information clearly and professionally in both phone and written interactions.
• Problem-Solving Ability: Strong analytical and problem-solving skills, with the capacity to investigate and resolve complex client enquiries efficiently.
• Adaptability and Initiative: Flexibility to adapt to challenging situations and a proactive approach to identifying and implementing improvements in processes and service delivery.
• Team Collaboration: Ability to work effectively both independently and as part of a team, fostering positive relationships with colleagues and stakeholders to achieve common goals.

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible working environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here