Pismo is a techfin providing a cutting-edge processing platform for card issuing, digital accounts, wallets, merchant management, and other next-gen payment solutions. We currently process millions of accounts for fintechs and large banks worldwide, from Latam and expanding into European and Asian markets, who launch next generation products using Pismo’s resilient and innovative infrastructure.Pismo’s growing list of innovative offerings include:
- Card Issuing: A fully featured platform for Visa, Mastercard, or private level issuing of credit and prepaid cards. Pismo’s platform allows its customers to control everything from client acquisition to account management.
- Digital Banking & Wallets: Pismo provides a transaction banking core for modern digital banking experiences, from easy client acquisition to enriched cash-in / cash-out operations and internal transfers / P2P transactions.
- Seller Management: From the onboarding to the daily management of each seller, Pismo’s platform runs a workflow process with pertinent settlement and commercial parameters for each transaction, such as MDR, clearing rules, settlement requirements, and days to pay.
Summary
TAM will be part of the Client Success team in Pismo responsible for ensuring that the customers achieve their desired outcomes by using Pismo platforms and services and have a positive experience while using the product. This involves a range of activities and responsibilities aimed at maximising customer satisfaction, retention, gaining more customer references and the overall success of the customer by our platform utilisation.
What you'll do
- Address all product-related queries on time-Assist customers’ technical requests and issues.
- Train customers to use products effectively.
- Provide the Product team with customers’ feedback to help identify potential new features, changes, or products.
- Report on product performance.
- Identify solutions to reduce support costs.
- Always strive to provide exceptional customer experience.
- Manage customer expectations and lead them to customer satisfaction.
- Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements.
- Keep track of key account metrics.
- Collaborate with an extended team to achieve sustainable growth.
Minimum Qualifications
- 8+ years of professional experience in B2B Card Issuing solutions, ideally through a Technical Account Management role in a high-growth environment.
- Worked within the BFSI and payments industry.
- ProjectManagement/Technical Account management experience with a bank or Fintech.
- Knowledge of payment card processing and operations -Entire lifecycle.
- Knowledge of all networks.(Visa,Mastercard)
- Hands on with network interface specs and ability to use network simulators.
- Candidates should be comfortable with usage of MS Excel with macros to dice and slice.
- Build and maintain strong customer relationships, especially with key stakeholders.
Core Benefits
- Remote work
- Flexible hours
- Gympass
- Meal & Food vouchers
- Remote work financial support
- Life Insurance
- Medical and Odontological Assistance
- Employee child care benefit: daycare
- Vidalink partnership
- Day off (Birthday)
- Support for studying languages
- 50% off AWS and GCP certifications
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Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
