Client Success Manager - Data Intelligence, Investor Engagement ANZ

Location: Sydney (Hybrid)
 

In this position, you’ll be based in Martin Place, Sydney office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential
Join a growing, market-leading business at the forefront of investor engagement. Investor Engagement (IE) brings together the strengths of Computershare’s specialist investor relations and advisory businesses, creating a unique platform that helps companies build stronger, more meaningful connections with their investors.

This dynamic division combines industry-leading expertise across investor relations technology, investor intelligence, and shareholder advisory services. By uniting Computershare’s innovative investor relations CRM solutions, investor intelligence capabilities, and Georgeson’s trusted proxy solicitation and advisory expertise, IE delivers a powerful suite of services that helps clients better understand, engage, and influence their investor base.

For the right candidate, this is an exciting opportunity to be part of a growth business that is shaping the future of investor engagement while working alongside industry experts who are passionate about delivering exceptional outcomes for clients.

A role you will love
This is a diverse and highly visible role that sits across our Investor Relations and Investor Intelligence businesses, delivering critical investor ownership data, actionable insights, and strategic support to Investor Relations teams and senior executives. Through our ingage investor relations CRM platform, you'll help clients gain a deeper understanding of their shareholder base and make more informed engagement decisions.

As part of our Client Management team, you will play a pivotal role in onboarding new clients, coordinating seamless integration across front and back-office processes, and ensuring the delivery of accurate, high-quality insights and services. You'll act as a trusted partner to clients, providing ongoing support and guidance while building strong, long-term relationships. Your success in this role will directly contribute to client satisfaction, business growth, and the continued expansion of Investor Engagement and the broader Computershare business.

Some other key responsibilities:

• Act as a trusted adviser to ASX and NZX listed companies, providing shareholder intelligence, market insights, and strategic guidance. 

• Build and manage strong client relationships, delivering exceptional service and becoming the primary point of contact for key accounts. 

• Deliver accurate, timely shareholder analysis reports and investor ownership insights to support client decision-making. 

• Help clients maximise value from the ingage investor relations CRM platform through onboarding, training, and ongoing support. 

• Manage a portfolio of new and existing clients, ensuring high levels of satisfaction, retention, and growth. 

• Respond to client queries and provide proactive support across Investor Intelligence and Investor Relations services. 

• Collaborate with Investor Engagement, Issuer Services, and global teams to deliver seamless client outcomes. 

• Support board-level decision making, investor engagement strategies, governance initiatives, and capital market transactions. 

• Identify cross-sell opportunities and promote broader Investor Engagement and Computershare solutions. 

• Drive operational excellence, process efficiencies, and continuous improvement across client delivery activities.
   

What will you bring to the role?
You bring a strong combination of client relationship management, analytical thinking, and a passion for helping clients unlock value from data. With experience in Investor Relations, Investor Intelligence, financial services, or a related field, you understand the importance of delivering accurate insights, meeting deadlines, and providing exceptional service to stakeholders.

You are a trusted and confident communicator who can build credibility with Investor Relations professionals, executives, and key decision-makers. Your ability to interpret shareholder data, identify trends, and translate complex information into meaningful insights enables clients to make informed decisions and achieve their strategic objectives. Commercially minded and solutions-focused, you thrive in a client-facing environment, enjoy collaborating with diverse stakeholders, and are motivated by delivering outstanding client outcomes that drive retention, growth, and long-term partnerships.

Rewards designed for you   

Flexible work to help you find the best balance between work and lifestyle. 

Health and wellbeing rewards that can be tailored to support you and your family. 

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.   

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub