Job Summary:
JOB DESCRIPTION – Commercial Manager – Revenue & Products
Location: Melbourne, Victoria
Division: Ticketmaster Australia
Line Manager: General Manager – Sales & Business Development
Contract Terms: 12 month, Fixed-Term, 38 hours per week.
THE TEAM
The Commercial team are responsible for generating commercial revenue streams for the Ticketmaster business throughout Australia and New Zealand, via both B2B and B2C channels.
THE JOB
The Commercial Manager-Revenue & Products is responsible for growth initiatives related to non-ticket sales including and not limited to advertising & sponsorship, ancillary and new commercial products and opportunities. Heavily focused on building upon our successful suite of B2B and B2C offerings, while exploring and delivering new revenue streams.
This role will also be responsible for developing, growing, and setting the strategic direction for new and existing advertisers and partners and designing and implementing digital marketing campaigns.
In the rapidly growing B2B space, we have been building our tools to cater for our client and partner needs. It is a must to find ways to reach a wider audience, along with staying up-to-date with new product initiatives from across the e-commerce world.
The commercial team is fast paced and requires a well-organised person to stay on top of the exciting and ever-changing workload.
WHAT YOU WILL BE DOING
Manage and lead across a portfolio of commercial and ancillary products, protect revenue and innovate in our next phase of growth.
Engage internal stakeholders and ticketing clients across our breadth of commercial & ancillary products, with a focus on education and client adoption.
Support in identifying, planning and launching new commercial product opportunities and define go-to-market strategy.
Day to day management of Ticketmaster Australia and New Zealand’s key partners & sponsorships, with a focus on client growth and retention.
Develop & support in executing advertising campaigns, including optimising, monitoring and reporting to ensure campaign and client requirements are met.
Prepare tailored responses to media briefs and present concept to new and existing partners with a focus on expanding our client portfolio.
Provide coaching, support and direction to your team to ensure operational and administrative requirements are delivered at a high standard across portfolio of commercial & ancillary products.
Facilitate stakeholder engagement opportunities to drive growth strategies.
Provide reporting on business operations and performance.
Develop annual partnership account plans to review current partnerships and identify strategic growth opportunities based on their needs and objectives.
Work closely with the Marketing team to create and execute campaigns utilising key partner channels to maximise tickets sales.
Grow commercial revenue aligned with the company OKR’s.
Oversee invoicing and ensure accurate month end settlements are submitted to Finance each month.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Experience in an ecommerce business responsible for revenue budgets.
Experience in managing a diverse range of commercial client portfolios.
An understanding of key concepts, products and processes of the digital media landscape and reporting metrics.
Experience with HTML and eCommerce products such as Salesforce Marketing Cloud and Google Analytics is preferred.
Goal focussed and driven to meet KPI’s around ancillary revenue.
Highly developed oral and written communication skills and the proven ability to interact with a broad range of partner senior staff, technical specialists and other industry stakeholders.
A demonstrated understanding of sponsorship and partnership development with a proven track record in service delivery, especially in relation to a range of large national and international brands.
Strong commercial acumen, with excellent presenting and negotiation skills.
Proficient in Microsoft Office, particularly Powerpoint and Excel.
YOU (BEHAVIOURAL SKILLS)
An enthusiasm for building and nurturing long standing relationships and driving towards financial goals.
Proactive attitude to growing commercial revenue and introducing initiatives to ensure our markets are getting the most from their commercial channels.
Proactive preparation & execution of short-and-long term strategic plans.
Strong communications and presentation skills.
Excellent organisation and project management skills with a proven ability to deliver required outcomes under strict deadlines and to a high standard.
Proven time management skills and ability to manage multiple stake holder and partner requirements simultaneously.
Superior planning skills with a high level of attention to detail.
Ability to work effectively on an individual basis and within a team framework.
Proven ability to lead and motivate a team.
Able to travel to the office minimum 3 days a week
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
