Commercial Operations Manager

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.  

A fantastic opportunity has presented itself for a Commercial Operations Manager reporting to the Executive Manager, Commercial and Customer Contracting.

A bit about your role

As the Manager, Commercial Operations, you will play a central role in shaping how nbn delivers compliant and well‑governed commercial change at scale. Sitting within Commercial & Customer Contracting, you will bring discipline to the contract lifecycle, ensuring onboarding, execution, compliance, change management, communications, novations and end‑of‑life processes are delivered with clarity and precision. You will be trusted to uphold system integrity and controls, keeping data accurate, auditable and decision‑ready, while championing governance activities that stand up to scrutiny.

This role will see you partner across DocuSign and Salesforce programs to uplift digital workflows, making them simpler, faster and more reliable. You will guide the rhythms of FME and release management, planning and tracking notices with clear communication that keeps stakeholders informed. As a calm centre for change, you will bring adaptability and empathy, helping teams navigate complexity and ensuring commercial operations remain aligned with nbn’s obligations under SAU/WBA.

A bit about you

If this sounds like the opportunity for you, you will likely have diverse operational experience, ideally within telecoms or other regulated wholesale environments. You bring hands‑on expertise in contract management, business process operations or project management, and you are confident in applying contract law and regulatory principles—or in acquiring them quickly when needed. Your approach is practical and improvement‑focused, with a natural drive to simplify, standardise and automate wherever it reduces risk and accelerates delivery.

You are collaborative and influential, with a talent for concise communication and a habit of escalating risks early. You thrive in matrix environments, engaging across Legal, Regulatory, Product, Operations and customer‑facing teams to land outcomes that matter. Compassionate and pragmatic, you balance compliance with operational success, and your steady presence inspires confidence through change. With your energy for digital uplift and commitment to governance, you will help nbn deliver commercial operations that are resilient, transparent and purpose‑driven.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a Permanent opportunity and applications will close at midnight on Friday, 16th January 2026

To be eligible for this role, you must have full working rights in Australia.