Requirements
Responsibility
1. Value Realisation (VRO) & Commercial Measurement
· Lead and evolve value measurement frameworks for Pega decisioning, CLM initiatives and investment programs.
· Define appropriate methodologies, baselines, counterfactuals, control approaches, KPIs and value attribution methods.
· Assess realised value against business case expectations, forecasts and investment, identifying value leakage and required action.
· Partner with Finance and Marketing Analytics to align assumptions and validate material commercial outcomes.
2. Commercial Insights & Decision Support
· Translate customer, financial, and operational performance into clear commercial insights and recommendations.
· Identify underlying performance drivers rather than reporting movements alone.
· Quantify commercial opportunities, risks and trade-offs and develop scenario and sensitivity analysis.
· Present recommendations covering what happened, why it matters, what it is worth and what should happen next.
· Challenge assumptions and identify where further evidence is required before investment decisions are made.
3. Credits & Offer Investment
· Lead the commercial analysis and governance of below-the-line offer and credit investment.
· Develop visibility of offer budget consumption, value delivered and areas of value leakage.
· Partner with Commercial Managers to evaluate portfolio-specific offer strategies and recommend where investment should be scaled, redesigned or stopped.
4. Insights, Influence & Governance
· Develop and deliver concise, decision-oriented presentations for leadership and value realisation reviews, clearly articulating commercial drivers, financial implications, recommended actions and decisions required.
· Translate complex analysis into clear recommendations for non-technical audiences.
· Influence stakeholders using evidence and commercial judgement and facilitate alignment where assumptions differ.
· Clearly communicate uncertainty, analytical limitations, and risks.
· Set standards for repeatable value reporting and provide direction to the Data Analyst – Commercial & VRO on required analysis, dashboards and documentation.
Essential
· Australia-based, ideally Sydney
· 5+ years' experience in commercial insights, commercial analytics, strategy, finance, customer value or a related role.
· Strong strategic thinking and commercial acumen, with the ability to connect customer and commercial insights to broader business priorities, evaluate short- and long-term trade-offs and identify where investment will create the greatest value.
· Strong stakeholder influencing and presentation skills, with the ability to confidently present recommendations to senior audiences, constructively challenge assumptions and build agreement on action.
· Curious and proactive, with a willingness to try new things, learn on the go and take the initiative to build understanding in unfamiliar areas.
· Self-driven and comfortable working through ambiguity, taking ownership from problem definition through to recommendation and delivery
· Advanced Excel and working knowledge of SQL and Power BI sufficient to interrogate analysis and data.
Desirable
· Experience in telecommunications, customer lifecycle management, marketing, retention, or customer value management.
· Experience with value realisation, portfolio management or benefits tracking frameworks.
· Experience with decision-making and personalisation platforms such as Pega
· Experience with credits, offers, pricing or below-the-line investment optimisation
· Experience working in an Agile environment and using Jira and Confluence.
