Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Responsibilities
- Monitor and analyse government regulations worldwide in track-and-trace, serialization and related initiatives related within the life sciences domain, especially pharmaceuticals.
- Develop the Global Compliance Customer Journey that defines a customer’s relationship from initial implementation to adoption, value realization, growth, and expansion.
- Establish executive-level relationships with strategic customers and become a trusted advisor to them.
- Establish and lead all Global Compliance Customer/End-user Community group(s), including meeting planning, execution, and follow-up to promote customer engagement, best-practice sharing, and solution insights.
- Work with TraceLink’s Commercial and Product Leadership teams to create programs for key compliance markets that quantify the value TraceLink’s compliance solutions provide (e.g., Current focus on US market for DSCSA).
- Partner with Marketing to recruit and develop customer case studies and testimonials related to TraceLink’s value to the customer.
- Develop and deploy an executive business review program across TraceLink’s portfolio of compliance customers.
- Continuously monitor customer satisfaction, retention, and renewals and develop programs to mitigate risks and concerns.
Qualifications
- 5 – 8 years experience in a customer-facing role that routinely interacts with senior executives in Regulatory Compliance or Supply Chain functions in life sciences companies
- Experience working in a life sciences-related SaaS company, life sciences strategic consulting, or life sciences operations.
- Experience in communicating with government regulators and agencies working on their behalf to request information and/or clarifications on guidelines
- Experience in interpreting complex regulatory requirements and establishing mutual understanding in a customer community setting
- Strong relationship builder that can immediately establish credibility with senior executives in healthcare.
- Structured and analytical approach to identifying, diagnosing, and resolving challenges and opportunities.
- Excellent communication skills, including written and verbal, and the ability to communicate with an executive audience.
- Community moderation skills a big plus to drive discussion amongst several dozen members in a real-time setting.
- Bachelor’s Degree in Computer Science, Life Sciences, or other relevant fields of study required.
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
