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Community Manager (Social Media)
This role can be located in either Sydney or Melbourne and is a part time position working 5 days a week (roughly 15 hours a week).
Description
Monks is looking for a savvy freelance social community manager to manage the social accounts of a large global client in Australia. You’ll be part of our 1000+ strong global social team - and will be collaborating with Global and APAC staff to deliver best-in-class social experiences to audiences of well-known and loved brands.
With hashtags, emojis, and the best organization skills under your belt, help us elevate our brand and cultivate our community. This is an opportunity to get yourself inserted into the culture and trends that few other companies will offer.
Role & Responsibilities
- Channel operation: Oversee our clients’ social media platforms (Instagram, Facebook, TikTok, YouTube and more). Posting, scheduling, and updating the client feeds as required, without glitches.
- Conversations management: keep the conversations going by replying to consumer posts that enhance brand consideration. You'll be at the forefront of acquiring and sharing detailed consumer insights with the team to inform broader marketing strategies.
- External feed social listening: you will also look into the relevant feeds and forums in the clients’ categories to understand the conversations, risks and opportunities around our brands.
- Content Planning: Your remit will include calendar planning for the client content, including newsworthy announcements, social trends and more, ensuring we apply learnings and evolve the feed.
- Channel Reporting: prepare reports about posts' performance and the conversations that will provide our clients with an accurate quantitative view of sentiment and appeal of the content published.
- Boosting [bonus]: familiarity with boosting best practices In Meta, TikTok and Google platforms is a plus.
Requirements
- Experience & Skill: You have around 5+ years of proven experience in social media, PR, or communication. Exceptional candidates with less experience must present a compelling case for consideration. Mastery of social media platforms and their distinct communication styles is essential.
- Technical Proficiency: Familiarity with leading social content management systems (e.g., Sprinklr, Hootsuite) is required. You should be adept at crafting engaging, audience-winning captions in English, and understanding the impact of hashtags, and emojis on messaging.
- Strategic Thinking: A multitasking master who does not lose sight of the bigger picture while loving the small details. You're a planning expert, ensuring timely message delivery and proactively gathering necessary information, regardless of time zones or geographic distances.
- Organization & Structure: Demonstrated ability to keep social media efforts well-organized and structured, aiming for a coherent and compelling social media presence.
- Communication: Strong confidence and communication skills are a must for effective liaison with both internal and external stakeholders.
- Teamwork & Independence: Capable of working effectively both as part of a team and independently, maintaining high standards of work and team cohesion.
- Initiative: Eagerness to innovate and achieve excellence, spearheading world-class work through constant initiative.
About the Monks:
Monks is on a mission to create a new future for this industry. Our vision? Build everything with a belief that changing for good comes from changing who does the work. Yep, that means you. Welcome to the party—one global, cross-cultural collective with a passion for using our skills to create better and a better world. That’s how we’re able to connect the dots between data, content, digital media, and technology from everywhere we are—a true end-to-end model. Joining the Monks collective means having the opportunity to create award-winning work with some of the most gifted, focused, joyful, talents from all over the world.
At Monks, you’ll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. Partner to 8 of the 10 most innovative companies in the world, Monks works with established as well as up-and-coming global, regional, DTC and B2B brands, helping them own their data and build out customer ecosystems to elicit smart, efficient, high-impact engines for growth. We deliver table stakes quickly, creating cost efficiencies from day one to push up the creative effectiveness of our work with every cycle.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
