Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
ABOUT TRACELINK COMMUNITY
TraceLink Community is a place for our customers and industry experts to harness the digital supply chain and to lead the life sciences industry in transformational solutions. We have thriving groups dedicated to business and regulatory requirements geographic regions, as well as innovation forums that focus on building solutions together with TraceLink.
POSITION OVERVIEW
In the role of Community Programme Manager, you will work alongside our team of TraceLink subject matter experts. Your mission will be to ensure a consistent, fantastic experience for members through:
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Community marketing: integrate the TraceLink Community programme into marketing, customer service, partner relations, product development, customer events and other initiatives.
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Community operations: maintain and execute processes in scheduling Community meetings and managing membership.
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Operations: report on KPIs (key performance indicators) on Community health and ensure that processes for membership and group engagement are running smoothly.
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Programme communications: develop, plan and execute communications to retain and to engage our current members, as well as develop promotional materials and campaigns to recruit new members.
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Best Practices: bring in ideas and “must-haves” from outside community programmes and implement ways to engage members through gaming, technologies, awards, etc.
RESPONSIBILITIES
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Informs TraceLink’s overall Community strategy by leveraging best practices in membership management through membership in professional groups
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Communicates benefits of TraceLink Community as well as ensures transparency of topics and group membership to external stakeholders (e.g. updating our Community section on tracelink.com) and to TraceLink partners
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Celebrates and encourages Community member success through incentives, recognition programs, and awards
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Educates internal stakeholders on benefits of Community for both themselves and for customers and partners
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Manages schedules for the portfolio Community meetings, including communications to members and to relevant internal stakeholders
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Monitors and analyzes group performance and outcomes on key metrics related to attendance, engagement, and advocacy
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Liaises with Community members on membership requirements and issues, coordinating with Community Operations as required
QUALIFICATIONS
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8+ years related experience
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Excellent communication skills (first and foremost in English)
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Ability to manage internal stakeholders and resource dependencies
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Facility with web page content management system to update Community content
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Experience with online community platforms is a big plus
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Tact, firmness, and flexibility in managing customer requests for Community membership and in holding internal stakeholders accountable for responsibilities
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Ability to pinpoint issues in membership or engagement and devise strategies and tactics to improve both
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
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