Compliance and Risk Specialist

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• Location: Parramatta & Sydney CBD

• 12- Month Fixed Term Contract

The opportunity

A rare and exciting opportunity to join the Claims Risk and Compliance Team as a Compliance Specialist for a 12-month Fixed Term Contract.

Reporting to Kate Peterson, Head of QA, Claims Compliance & Risk, you are a passionate individual who is looking for an opportunity to put your own stamp on things, play a key role in Claims’ vision and strategic ambitions for continuous improvement in compliance and risk management, and support our Claims operations to deliver superior customer service.

Your new role

The duties of this role involve (and are not limited to):

• Working closely with the Head of QA, Compliance and Risk to implement and continuously improve the compliance and risk framework across Claims

• Providing guidance and support to the operational claims teams to assist them to meet their compliance and risk management obligations

• Providing active coaching, monitoring and follow-up of Claims Compliance and Risk Committee representatives to ensure that agreed actions of the Compliance and Risk Committee are implemented, and where applicable, embedded within the Claims teams

• Collaborating with the Claims Business Intelligence team to develop and refine Power BI dashboards to support the reporting of key compliance and risk metrics

• Monitoring, reporting and conducting analysis on compliance and risk activities, e.g. Issue and Incident management, Privacy breaches, Root cause analysis etc., to provide insights and recommendations for business performance uplift

• Maintaining awareness of the regulatory environment and changing compliance obligations and providing training and advice to the Claims teams accordingly

• Supporting the claims teams to manage risks, issues, incidents and controls in Insight, through being an ‘Insight champion’ and providing timely coaching and advice accordingly

• Assisting in the development and roll out of compliance programs to ensure regulatory timeframes for implementation are met

• Supporting the business with Delivered Risk Assessments, Privacy Impact Assessments, GenAI Assessments, managing DLP incidents etc

• Supporting the Head of QA, Compliance and Risk to conduct the annual RCSA and Compliance Plan refresh processes across Claims and to provide reporting around Claims Thematics

• Coordinating or providing timely Claims responses as required, e.g. PwC audit, requests for Claims compliance and risk data

• Identifying and implementing opportunities to enhance controls and procedures, including across regulatory requirements, contractual obligations, and best practices

• Documenting compliance and risk processes and procedures, including periodically updating the Claims manual, Claims GST Manual and Performance and Governance owned Best Practice Guides

About you

• Broad understanding and experience of the insurance industry, including: Claims, compliance and risk management

• Extensive experience in implementing compliance and risk frameworks alongside experience in monitoring, reporting and conducting analysis on and compliance and risk activities.

• Proven ability to influence and drive employee and stakeholder engagement and action.

• Strong coaching and mentoring experience.

• Experience in facilitating change and training initiatives through project management approaches.

• Experience in documenting policies and procedures and implementing document management frameworks.

• Strong communication and presentation skills, with the ability to influence senior leaders and stakeholders.

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

APPLY NOW and let’s make it happen! 
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.