Conversational AI Specialist - 12 month FTC

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: Monday 26th January 2026.

Please note we can consider applications from both Sydney and Melbourne based candidates.

Please note Rest does not accept speculative resumes from recruitment agencies 

Rest will review applications prior to the closing date and may close the role earlier 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

We are seeking a Conversational AI Specialist to join our dynamic Digital team. In this role, you will be instrumental in shaping and evolving our digital assistants and conversational AI capabilities. You’ll design, build, and optimise automated conversational journeys that deliver seamless, personalised experiences for our members, while also enhancing the tools and support we provide to human agents.

Key accountabilities:

• Design, build, and maintain automated conversation flows for digital assistants and messaging platforms.
• Ensure conversations are contextually aware, consistent in tone, and aligned with brand voice.
• Refine user journeys and update content to improve engagement and resolution rates.
• Monitor and analyse bot performance and user behaviour to identify improvements.
• Translate data into actionable insights and report on success metrics and KPIs.
• Contribute to long-term conversational AI strategy and recommend innovations based on trends.
• Collaborate on tools that support human agents and ensure seamless bot-to-agent handoffs.
• Work with internal and external teams to deliver solutions that balance automation and empathy.
• Translate business requirements into conversational designs and technical specifications.

• Demonstrated experience in conversational design, chatbot development, or digital assistant optimization.
• Familiarity with conversational UX principles, natural language understanding (NLU), and journey mapping.
• Experience working with messaging platforms (e.g., web chat, SMS, WhatsApp, social messaging).
• Analytical mindset with the ability to interpret data, generate insights, and iterate accordingly.
• Strong collaboration skills with experience working in agile and cross-functional environments.
• Experience designing tools or systems for human agents or customer service platforms is highly desirable 

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Hybrid working 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Linkedin Learning 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) 
• Rest Stops - meeting free breaks 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 31 July 2025. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.