About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.
About the role
Four Seasons Hotel Tokyo at Otemachi
Answers and directs phone calls, take reservation inquiries, in room dining order taking, HotSOS requests, email and faxes in an efficient, courteous and professional manner.
ホテルの代表電話の応対および電話交換、レストラン予約の問い合わせを行う。ルームサービスのオーダー応対、HotSOSリクエスト、eメール、ファクシミリに対応する。
What you will do
Ability to understand and have full knowledge of Hotel Information (Hotel information, Four Seasons information.
ホテル情報（ホテル情報、フォーシーズンズ情報など）を理解し、熟知すること。
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.
スイッチボード、ホテルコンピューターシステム（例：プロパティマネジメント、無線システム）、高速インターネットシステム、ファクシミリを活用・管理する。
Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
ゲストとのつながりを築き、滞在全般や問題点についてゲストからフィードバックをいただく。問題に対して前向きに取り組み解決を図る。
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
同僚、上司、全ての部門と友好的かつプロとしての関係を維持する。
Develop healthy and happy relation with another Core team member in particular and all hotel employee in general
ホテルの従業員全般、特に他のコアのメンバーと健全で友好的な関係を作る。
What you bring
Require knowledge of computer equipment and Microsoft Office S, Opera and other technology required base on Four Seasons requirement.
コンピューター機器、Microsoft Office Suite、Opera、HotSOS、GRMS、モバイルアプリ、スイッチボード、メッセンジャー等、フォーシーズンズアプリケーションの知識および操作能力が必要とされる。
Require a flexible schedule in order to accomplish all major responsibilities and tasks.
重要な職務、タスクの全てを達成するため、柔軟なスケジュールが必要とされる。
Excellent written and verbal communication skills to prepare and deliver reports 報告書を作成し、提出するための優れた文章力および口頭でのコミュニケーション能力
Ability to read, write and speak English and Japanese and other foreign language are preferable.
英語、日本語の読み書き、会話能力。その他外国語の能力があれば望ましい。
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up
Schedule & Hours:
• Full time (Regular)
• 40 working hours per week.
• 10 days off every month except February （9 days）
