Job Summary
We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.
Key Responsibilities
• Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
• Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.
• Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.
• Manage customizations, configurations, workflows, and plugins within Dynamics 365.
• Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.
• Ensure high availability, scalability, and security of CRM & Billing systems.
• Troubleshoot performance issues and oversee system upgrades and patches.
• Work with DevOps teams for CI/CD pipeline automation and deployment management.
• Ensure compliance with regulatory, security, and data protection standards.
Requirements
Qualifications & Skills
• Bachelor's or Master's in Computer Science, Information Technology, or related field.
• 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
• Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure.
• Knowledge of billing models, invoicing processes, and subscription management.
• Experience with RESTful APIs, SOAP, and integration patterns.
• Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.
• Strong problem-solving and leadership skills.
