Customer Business Manager - EDG

Who are we?

From humble beginnings to extraordinary futures, Diageo is centred on crafting incredible stories of ambitious possibilities. From our iconic global brands such as Johnnie Walker, Smirnoff, Tanqueray and Don Julio, to our local homegrown heroes Bundaberg Rum and UDL, we are a team of pioneers, looking to lead the future of our industry and brands from today. At Diageo, you will be a chosen custodian of our brand portfolio, entrusted with building brands for consumers to celebrate with in the moments that matter. Alongside you will be a group of ambitious, passionate and innovative people, who will help you to achieve extraordinary heights. Together, you will help us create a future worth celebrating.

About the role

As the Customer Business Manager – RTD within the Endeavour Group Ltd (EGL) team, you will be focused on building a profitable share winning growth strategy to grow our brands in the highly competitive alcoholic beverages Spirits Category within one of our key retailers. This will need to be done in partnership with the Endeavour Drinks Group to deliver growth in line with their objectives.

So, what does this role look like for you?

• Lead the development and negotiation the category strategy for RTD with this key customer group in order to develop our robust financial commitments.
• Ensure the achievement of the full year financial objectives by ensuring all key deliverables are being monitored and shortfalls addressed. These accounts have a major impact on the ability of the total business to achieve full year objectives.
• Lead the execution and evaluation on agreed strategic initiatives with the Customer; leadership of negotiation of investment packages and execution standards with customer.
• Champion the EDG customer group cross and intra functionally to share insights and learnings across the business and work closely with internal teams (Marketing, Shopper and Category) to ensure our goals and objectives are met within the customer.
• Drive cross functional and commercial peer engagement with consistency and collaboration, including category, shopper marketing, innovation and across the broader commercial team.
• Lead the S&OP process for the premix portfolio, working closely with the demand team in order to ensure a high level of accuracy.
• Lead the promotional program setting the direction and driving high standards with the National Account Manager RTD.

What will you bring to the table?

• Established experience in promotions, account management or key account management, within an FMCG or Liquor environment;
• Well developed analytical capability, with the ability to drive data into practical insights;
• Ability and experience to manage a P&L and a customer P&L.
• Experience in negotiating with customers, understanding their needs vs. the needs of Diageo.
• Experience in setting direction and managing deliverables through team members setting high standards of performance expectations. 
• Capable in managing & influencing multiple dependent collaborators internally and externally, backed by solid and authentic relationship building and interpersonal skills; and
• Ability to work in a fast paced, ambiguous environment and act quickly to capitalise on opportunities.

What are the benefits?

We are an organisation that creates products that are part of celebrations, and our culture reflects this.  At Diageo, you will have the ability to work flexibly to ensure you can unlock your own potential through creating bold plans and executing your vision.

You will also be rewarded through competitive salary and monetary benefits including bonus, flexible leave entitlements and product allowance as well as being supported via non-monetary benefits including an industry leading parental leave policy, volunteering days and workplace giving, and subscriptions to mental health and fitness platforms.

Our commitment to inclusion and diversity:

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.