Customer Communications Manager

• Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians
• Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development.
• Free on-site gym and classes -including Pilates reformer 

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.  

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.  

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Join our team as a Customer Communication Manager, where you'll play a pivotal role in developing and implementing multi-channel mandatory communications. This includes cover letters, policy documentation, forms, and policy schedules, all designed to keep our customers informed about their policy details throughout their lifecycle.

In this role, you'll collaborate closely with the Customer Correspondence team and various business stakeholders, including Product, Legal, and Compliance departments. Your primary responsibility will be to craft clear and concise mandatory communications and collateral, ensuring that TAL consistently meets regulatory and compliance requirements.

You will:

• Collaborate with the Customer Correspondence team to design and author mandatory communications for TAL and alliance partners via post, email, or SMS.
• Write high-quality communications to simplify and explain complex life insurance products in customer-friendly language while meeting regulatory requirements.
• Engage internal and external stakeholders to manage all sign-off processes, ensuring communications meet business and regulatory requirements.
• Manage documents and collateral to ensure adherence to brand guidelines, budget, and requirements of email and print suppliers.
• Work with Digital & Marketing stakeholders to align mandatory communications with marketing campaigns and other customer lifecycle touchpoints.

• Over 2 years of experience in managing customer/mandatory communications or similar roles.
• Proven ability to handle communications with complex technical and regulatory requirements.
• High level of attention to detail and strong written and verbal communication skills.
• Experience executing communications through post, SMS, and email channels.
• Demonstrated experience in project management and working as part of a larger project team.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid   

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.