Customer Development Manager, Canada Retail - Loblaws & Shoppers Drug Mart

Position Title: Customer Development Manager, Canada Retail - Loblaws & Shoppers Drug Mart
Position Type: Regular - Full-Time
Requisition ID: 39771
The Customer Development Manager requires a sales professional capable of selling the full line of McCain Retail Products and i s responsible for driving growth, profitability, and strategic partnerships with key retail customers. This role requires strong relationship management, a deep understanding of category and market trends, and the ability to develop and execute customer-specific business plans.
What You'll Be Doing...

• Develop and execute strategic account plans to drive sales, revenue, and profitability.
• Manage the full portfolio, collaborating cross-functionally with Marketing, Finance, and Supply Chain to align on customer strategies and execution.
• Optimize trade spend and promotional budgets to maximize ROI and ensure financial accountability.
• Build and maintain strong relationships with key stakeholders, including buyers, category managers, and senior decision-makers.
• Identify growth opportunities within accounts and implement initiatives to drive incremental sales and market share.
• Deliver compelling sales presentations using data-driven insights to support recommendations.
• Ensure accurate forecasting and demand planning in partnership with Supply Chain and Operations.
• Track key performance metrics and provide data-driven recommendations to optimize business results.
• Lead customer meetings, including quarterly business reviews, top-to-tops, and joint business planning sessions.
• Drive customer negotiations in collaboration with Finance and Sales Strategy, focusing on pricing, promotions, and supply timing.
• Oversee product launches and store-level execution to ensure success.
• Utilize customer data and analytics tools to assess business performance and maximize ROI.

What You'll Bring...

• 5+ years of CPG sales experience with a proven track record of managing National or Key Accounts (Loblaws/Shoppers Drug Mart preferred but, not mandatory).
• Experience in trade marketing, category management, and data analytics (e.g., Nielsen, LDIA, IRI, internal POS data).
• Strong sales and negotiation skills with a history of driving revenue growth.
• Entrepreneurial mindset with a proactive approach to problem-solving and decision-making.
• Strategic thinker with strong analytical skills and the ability to manage a full business portfolio.
• Excellent communication and relationship management skills, with the ability to influence customers and collaborate across departments.
• Proven ability to thrive in a fast-paced, detail-oriented team environment.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

Compensation Package : $81,600.00 - $108,900.00 . CAD annually + Bonus Eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs.
Benefits: At McCain, we're on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit detail available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know , and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree that this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. You can understand how your personal information is being handled here .
Job Family: Sales
Location(s): CA - Canada : Ontario : Toronto
Company: McCain Foods (Canada)