Customer Education and Documentation Specialist

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. 

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

At Deputy, we believe that exceptional education and documentation is key to both customer success and internal knowledge sharing. As a Customer Education and Documentation Specialist, you'll work alongside other documentation and education professionals to empower our customers and colleagues through storytelling by creating clear, comprehensive help articles and videos that unlock the full potential of our products and integrations. 

You'll collaborate with cross-functional teams to ensure content is a current reflection of our evolving platform, striking the perfect balance between technical detail, visual clarity and user-friendly language. This role goes beyond simply documenting processes. It's about providing a comprehensive understanding of our products, explaining not just how they work, but also why and when to use them effectively.