The Customer Experience Manager leads customer support teams, mentors staff, analyzes KPIs, enhances CX processes, and ensures exceptional service at all touchpoints.
DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeking talented individuals to join our team!
🦷 What is the added value of DentalMonitoring’s solutions for its clients? 🦷
- Our SaaS monitors and optimises orthodontic treatment for doctors and patients alike using our app and patient platform
- DentalMonitoring brings the first AI-driven technology in the oral healthcare space
- With more than 300 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience
- Our handy tool, the Scanbox Pro™, helps to easily detect intraoral observations
- Their patients smile again 😁
If you are a Customer Experience Manager with a minimum of 4 years experience, the following may interest you!
The CX Manager Role📌
- Lead and inspire front-line customer support teams day to day
- Mentor team members and coordinate targeted training and upskilling
- Own KPI analysis to uncover improvement opportunities across CX and call centre ops
- Bridge Sales Directors and Managers through weekly stakeholder touchpoints
- Collaborate globally to improve, centralize and implement CX processes
- Deliver exemplary service experiences to DM customers at every touchpoint
You will be successful in this role if🏅
- 4+ years in Management Consulting, Customer Success, Account Management, Business Development, or a client-facing role
- Proven people management:vleading through accountability, continuous learning, and genuine development
- Strong strategic thinking: you make decisions that improve both team and customer experience
- Exceptional interpersonal skills: active listening, empathy, and confident conflict resolution
- Excellent written and verbal communication, plus advanced English fluency
- Sharp time management and organisational discipline: you keep things moving
Bonus points if you have 🚀
- Startup or scaleup experience
- High IT literacy and love for new tech
- Proficiency in a second relevant language
Our work environment 🌎
At DentalMonitoring, our employees thrive because :
- We are collaborators! It is a core value, and our team of researchers, doctors, developers, salespeople, and all of our stakeholders work together to put our customers first!
- DentalMonitoring is a diverse, multicultural company: you can find more than 35 nationalities throughout our teams
📍 Location: Sydney, Australia
DentalMonitoring is an equal opportunity employer and offers an intercultural and inclusive workplace. The diversity of our teams is one of our strengths. We work every day with more than 35 nationalities in different countries all over the world. We welcome and encourage applications from people with disabilities. We are committed to providing appropriate accommodation.
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