Customer Operations Manager

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

Global Travel is a multi-market, multi-channel and multi-currency business operating in airports, cruise & ferries, military bases, border shops, airlines, free trade zones, and distributors. Global Travel has a global remit, operating as a market within the distinct channel of Travel Retail (TR) and is structurally organized to ensure our key customer facing roles are near our key customers.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.

Feel inspired? Then this may be the opportunity for you.

As part of the Global Travel Supply team, you’ll play a pivotal role in driving the supply chain performance to support meeting the ambition of being the number 1 supplier in Global Travel. You will be responsible for delivering outstanding end-to-end value across our supply chain and partnering cross functionally to drive the Global Travel strategy.

This role sits in the GT Supply Customer Operations team and reports to the Customer Operations Manager. The role is responsible for the effective running of the Supply Operations for ANZ and will support in managing the day-to-day Supply Chain and order fulfilment into customers. The role will implement tasks involving logistics, allocation management, portfolio and inventory management across ANZ customers. Collaboration is key and includes partnering with Commerical, Customers, Customer Service, Planning and Logistics teams.

The Customer Operations lead owns all tasks related to the effective and seamless delivery of volumes into customers and delivery of key Improve projects as part of our ambition to become the number 1 Supplier in Travel Retail through Customer Collaboration and Supply Chain Excellence. In this role, you will represent GT Supply in the ANZ region to ensure effective delivery of this $25m region for GT. This involves:

Functional:

Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we’ll work together so that you’re supported from day one.

We recognize and value performance, offering our people a highly competitive Rewards and Benefits package.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.