Customer Project Manager

As a Customer Project Manager at Nokia, you will lead the successful delivery of complex, high-stakes projects for our external customers, ensuring that we meet contractual obligations while optimizing for time, cost, and quality. You will be an integral part of a dynamic, cross-functional team, collaborating closely with sales, engineering, and operations to create a seamless project experience. Your role involves not only managing relationships with customer stakeholders but also navigating the intricacies of risk management and change control to drive project success. You will thrive in a fast-paced, innovative work environment that values proactive communication, problem-solving, and continuous improvement. Join us in shaping the future of telecommunications while making a tangible impact on customer satisfaction and business performance.

Responsibilities

• Lead customer projects ensuring successful delivery within defined scope, budget, schedule, and quality.
• Manage cross-functional project teams, assigning tasks and monitoring performance to meet contractual obligations.
• Act as the primary point of contact for customers, building strong relationships and addressing concerns throughout the project lifecycle.
• Develop and maintain detailed project plans, adapting to changes while ensuring alignment with Nokia’s operational guidelines.
• Conduct thorough risk management, identifying potential issues and implementing mitigation strategies to enhance project success.
• Drive continuous improvement initiatives, focusing on quality enhancement and customer satisfaction metrics.
• Facilitate effective communication with all stakeholders, providing timely updates and ensuring transparency in project progress.
• Oversee project closure processes, including contractual requirements, post-evaluation, and documentation of lessons learned.

Qualifications

You have:

• 8+ years of project management experience, preferably in the telecommunications industry, with advanced skills in managing complex, multiyear technology projects
• Hands on project management of new technology introduction in the IP Domain
• Experience leading IP Network integration projects across requirements, design and deployment and traffic migration
• Experience managing multiple integrated workstreams to deliver required solutions part of a broader program of work
• Expertise in customer relationship management during project delivery, with a strong communication and negotiation skills with a global mindset

It would be nice if you also had:

• Experience with change management processes and tools and familiarity with PM@Nokia methodology and Nokia Mode of Operation (MoO)
• Knowledge of financial forecasting and budget management in projects
• Certification in project management (e.g., PMP, PRINCE2))

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
About the Team The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.