Customer Relations Manager (Career Comeback Program)

• You are Sydney based, have been out of the workforce for 2 years or more and will be ready to start your next journey in March 2025
• We support flexible working arrangements and want to chat about what this means for you
• Together we can leverage your current skill set and previous professional experience to reignite your career

See yourself in our team:

This opportunity is part of our Career Comeback program within our Chief Operating Office (COO) team. You’re an experienced professional who’s taken a career break of two years or more, and are looking to return to the workforce. The program will start on Monday 10th March 2025.

Run over 12 weeks, the paid program is designed to provide you with the re-entry support and training you need to thrive. At the end of the program, permanent positions are available based on your performance and motivation to succeed.

Group Customer Relations (GCR) is a centre of excellence for complaint resolution, delivering fair and timely outcomes for our customers. We oversee complaint handling for the Group and manage escalated and complex complaints. We influence change to deliver a better experience for our customers and provide meaningful insights to better identify, manage and prevent complaints. 

GCR resolves complaints related to CBAs product suite including home, personal and business lending, financial advice, and banking products, in addition to service related complaints, scams, financial hardship and complaints requiring extra care. 

 You will be joining a positive, diverse, qualified and customer-obsessed team with a strong sense of purpose to deliver fair and timely outcomes, and extra care when it’s needed, for the customers that we serve. We are committed to career development and helping our people be and do their best to deliver the best dispute resolution experience.

This position will based in Sydney. We work flexibly and hybrid. The team currently work 50% a month in the office.

Do work that matters:

As a Customer Relations Manager, your role will ensure an outstanding customer resolution experience throughout the investigation and resolution of a complaint. You will proactively drive business improvement, make things right for our customers and protect the Group from emerging issues by leveraging insights, processes and building key relationships with stakeholders.

We’re interested in hearing from people who have:

• Taken a career break of 2+ years and are interested in returning to work
• Proven experience in dispute resolution, investigation, negotiation and facilitation in a customer focused environment.
• Excellent communication skills, both verbal and written.
• Outstanding customer focus with strong stakeholder management skills and experience in effectively engaging and negotiating all levels of management.
• Strong time management and organisational skills including the ability to manage competing priorities in a high volume, fast paced environment.
• Someone who demonstrates resilience and tenacity.
• Financial services background desirable
• Permanent Australian working rights and are Sydney based

Need more reasons to apply?

• A 12-week program on a paid fixed-term contract, with the possibility to roll into a permanent position at the end of the program
• Flexible work arrangements – catered specifically to your life
• Comprehensive on-boarding and industry-specific skills training
• Access to individual career coaching
• A dedicated mentor and manager who will assist you in your transition back to work, with regular check-ins

Discover more about the program at commbank.com.au/careercomeback  

If this sounds like you, apply now – we’d love to hear from you!

Advertising End Date: 01/11/2024