JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this opportunity involves:
We’re currently seeking a Customer Relationship Manager (CRM) to join one of our onsite building management teams! This is a busy and fast-paced role, being the front line of all communication for tenant/customer services, the CRM’s primary responsibility is to develop and foster the relationship with occupants and stakeholders across assets in North Sydney and Sydney CBD.
A snap shot of the role:
- Conducting tenant visits and formal meetings, with follow up as required on any matters raised
- Ensuring all customer service and related events or activities are carried out in a timely manner
- Assisting with the formulation of the annual budget and quarterly forecasts of relevant accounts relating to customer service
- Managing the “check-in process” with all new customers to the building, and establish meeting schedule through to post-occupation
- Ensuring all customer service and related events or activities are carried out in a timely manner
- Responsible for ensuring the marketing collateral is utilised effectively and is consistent
Sound like the job you are looking for? Before you apply it’s also worth knowing what we are looking for:
Your ability to communicate with people at all levels, ensuring all needs of the tenants and visitors to the property are met are key to success this role! Team this with your ability to think laterally, accommodate change and encourage new ideas, and importantly, prioritise, will make you a star candidate!
- 4+ years’ experience in a customer service, placemaking, marketing and/or events management role.
- Proven event management and customer engagement experience is preferred.
- Experience managing conflicting deadlines and expectations.
- Desired but not required:
- Understanding of legal and lease terminology and the legal obligations of both tenants and landlords.
- Proven capacity to understand and interpret commercial contracts and leases.
- First Aid Officer desired or willingness to be trained.
- Floor Fire Warden desired or willingness to be trained.
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number ATREQ443354
Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.
Location:
On-site –North Sydney, NSWIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
