Customer Service Professional III

JOB DESCRIPTION

• Receives inquiries from customers from various sources (phone, email, Livechat etc.), answers questions and/or resolves individual problems.
• Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
• Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
• Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using Salesforce and the Customer Relationship Management (CRM) system.
• Provides support for non-technical customer requests, including questions/issues such as service requests, general UL information etc.
• Read and follow the UL Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

QUALIFICATIONS

• Language: Advanced knowledge of English and Korean, fluent in both languages (Reading, writing, and speaking); proficiency in Chinese would be an advantage
• Customer-Centric Attitude: Has the mindset to focus on providing excellent service and ensuring customer satisfaction
• Strong Communication Skills: Can clearly convey information and listen effectively to understand customer needs
• Multitasking: Willing to handle multiple tasks simultaneously without losing focus or efficiency
• Teamwork: Has the ability to work well with others across the team or the company
• Willingness to Learn: Openness to learning new processes and systems, and the ability to seek guidance and advice when needed
• Patience and Attention to Detail: Demonstrated patience and meticulousness in performing tasks, ensuring accuracy and quality in work
• Proficiency in Office Tools: Familiarity with a variety of office tools, enabling efficient completion of daily work tasks

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.