At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.
Build your career at Iress!
We’re looking for a Customer Solutions Design Consultant to join our APAC Customer team. This is a highly consultative role where you’ll work closely with clients and internal teams to design, shape and deliver solution outcomes that maximise value, leveraging deep product expertise and industry knowledge.
Some of the amazing things you’ll be involved in
Partnering with Commercial, Product and Support teams to design solutions that go beyond single-product use cases
Supporting early-stage opportunities by working alongside Sales and Account Managers to validate solution feasibility
Building strong client relationships to understand, shape and define business needs and desired outcomes
Leading solution design discussions using user story mapping, iterative design techniques and best-practice approaches
Translating client requirements into scalable, repeatable solution designs aligned to existing product and integration capabilities
Ensuring alignment across cross-functional teams by creating a shared understanding of client goals and solution vision
Documenting scope, managing changes and ensuring designs can be effectively delivered by implementation teams
Acting as a trusted advisor to senior client stakeholders, providing insight into industry trends, best practice and solution value
Developing prototypes and contributing to configuration and testing activities to bring solutions to life
Leveraging your expertise to continuously uplift and scale the client experience across Iress
What you will bring
A strong consulting presence with exceptional communication skills, able to influence and build trust at all levels
Proven ability to elicit, define and translate client requirements into clear user journeys and incremental delivery milestones
Deep expertise in Xplan, with broader knowledge of the Iress product suite highly regarded
Strong understanding of client markets, business models and commercial drivers within financial services
Excellent problem-solving skills, with the ability to articulate complex challenges and align them to solution outcomes
Ability to manage multiple workstreams, prioritising effectively in a fast-paced, client-facing environment
Strong attention to detail with the ability to synthesise and interpret complex information from multiple sources
Experience working in agile environments and familiarity with tools such as Jira (preferred)
A creative mindset, with the ability to shape innovative yet practical solutions
Why work with us?
8 additional paid days per year to extend your weekends
Hybrid working
Generous cash bonus for every successful referral
Starting school leave - 8.5 days of leave to assist your children with the transition to school
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
3 days’ paid leave per year to participate in charity initiatives
Discounted health insurance premiums
Access to learning and development programs through LinkedIn Learning
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.
Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!
We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/
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