Similar Jobs
Security • Cybersecurity
Provide technical support to customers, troubleshoot issues, maintain communication, and support implementation of Tufin products while documenting best practices.
Top Skills:
BashCheck PointCiscoFirewall AdministrationFortinetInternet TechnologiesJuniperLinuxNatNetworksPalo Alto NetworksPerlProtocolsPythonRoutingTcp/IpVirtualization
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
As a Salesforce Developer Lead, you'll oversee a team, collaborate on marketing tools development, ensure data security, and deliver solutions across Salesforce and integrations.
Top Skills:
Clm SoftwareCloud Based Data WarehouseCopadoGitIroncladMiddleware ToolsMulesoftSalesforceSnowflakeSpring Cm
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Design and develop test automation frameworks, implement automated test scripts, establish performance testing strategies, and provide technical leadership.
Top Skills:
AWSCi/CdJavaScriptPlaywrightPythonSeleniumUipath
Cryoport, Inc. is redefining temperature controlled supply chain support for the life sciences industry by continually broadening its platform of solutions, serving the biopharma, reproductive medicine and animal health markets.
JOB TITLE: Customer Study Set-Up Representative
Overall Mission:
The Customer Study Set-Up Representative is responsible to ensure that all received studies are accepted, checked, and confirmed within the agreed lead time.
Main Contribution:
1. Booking/Order Management in the CRYOPDP System
- Upload all received studies into the CRYOPDP System (such as UnITy), ensuring all relevant shipment details are accurately captured.
- Ensure inclusion of special instructions for shipments (e.g., temperature requirements, LCT, LPT & TAT Hours) and communicate these to Local Service Providers (LSPs) to prevent errors or delays.
2. Communication with Local Service Providers (LSPs)
- Send Study Letters and Starter Packs to LSPs to ensure all logistics instructions are clear and aligned.
- Follow up with LSPs to contact the site for collection requests and shipment instructions, and send the Starter Pack.
3. Record Maintenance and Reporting
- Responsible for managing the internal database for counter checking vs CRYOPDP System
4. Customer Support and Issue Resolution
- Ensure Study Letters to be provided to the Client once all details are confirmed.
- Provide exceptional customer support by communicating effectively with clients and resolving problems or issues as they arise.
- Act as a problem solver to ensure clients are kept informed and satisfied with the status of their shipments.
5. Escalation of Issues
- Escalate issues to the Study Set-Up Manager, ensuring that the appropriate team is notified promptly to handle urgent matters.
- The escalation process ensures that client issues are addressed in a timely manner and that there is transparency within the team regarding potential challenges or delays.
6. Backup for Operations Support Supervisor
- Serve as the backup for the Study Set-Up Manager during vacation or leave, ensuring continuity of operations in their absence.
- This involves taking over supervisory responsibilities, maintaining workflow, and supporting the team during periods of absence.
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
