Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.
The Opportunity
At Cochlear, Connected Care encompasses a suite of software applications, mobile apps and cloud infrastructure that help us to transform the care delivery model for our recipient and professional customers.
The Customer Success Manager will be an integral part of Cochlear’s global Connected Care team helping more customers obtain access to our innovative Connected Care technology by facilitating the rollout of the Connected Care products and services.
In this Asia-Pacific (APAC) regional role, the Customer Success Manager will:
Engage with key customers stakeholders in hospital systems and clinics to explain data privacy and information security controls, simplifying complex details to help overcome adoption barriers.
Collaborate closely with the field sales teams and other internal stakeholders to resolve customer inquiries and ensure the timely rollout of Connected Care products and services.
Act as a customer advocate for data privacy and information security-related product features and requirements.
About You.
This position requires passion about using technology to positively disrupt healthcare. It asks for broad and constantly renewed expertise, extraordinary social skills, and an analytical mindset.
You are also motivated to help customers
We are ideally seeking someone who has demonstrated experience in enterprise software sales in the healthcare industry coupled with experience with information security controls, audits, and regulatory compliance.
What will make you stand out is your experience working with data privacy regulations and information security concerns that affect the healthcare and medical device industries.
A Certified Information Privacy Professional (CIPP) certification and Information security certification (e.g. CISSP, CISA) will be highly advantageous.
You will thrive in this role if you are a strong communicator with a proven track record of navigating customer questions and objections to achieve results.
Technically minded, you will have the drive and capability to master and learn the technical nuances of Cochlear’s Connected Care products and services at the expert level.
This is a field-based position with most of your time spent with customers, and some time spent at the office. Domestic and international travel is expected.
This is a field-based position with approximately 50% travel expected (Domestic and international)
Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.
