Customer Success Manager (German Speaker)

Customer Success Manager - German and English speaker

Location: London, UK

Workstation: Hybrid

PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE. YOU MUST HAVE BOTH IN ORDER TO BE CONSIDERED

Who You Are:

• The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of Spanish and German clients across Europe.
• You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more.
• You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure.
• You delight in deep discovery and solution-selling.
• Customer interactions and communicating is handled through web conferencing/telephone/email/ for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution.
• Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.

Your Next Challenge:

• Follows up on all assigned/designated contract renewal opportunities.
• Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure.
• Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
• Meets and exceeds quarterly sales quota for contract renewals.
• Negotiates contract terms that meet clients’ needs yet increase efficiencies and revenue streams for Getty Images.
• Enters accurate customer and sales data into Salesforce and related systems.

What You'll Need:

• Experience consistently meeting or exceeding sales targets.
• Experience with enterprise/solution selling
• Ability to grow and lock in revenue of client base of assigned accounts.
• Skills to sell and upsell, growing customer retention and underpenetrated accounts.
• C1 Level or above in English and German.
• An additional language to the above is advantegeous, however not essential.
• Ability to grow the number of users/contacts and build rapport quickly to understand their business direction and short/medium-term needs.
• Experience developing accounts and finding opportunities to grow accounts within a sector.
• Demonstrate excellent time management and deep discovery skills to identify new and bigger solutions
• Ability to overcome objections of price and competition, problem-solving, and have persuasive presentation skills.

There’s a story in every picture, a narrative in every frame. 

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world. 

Working at Getty Images 

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. 

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.

Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. 

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. 

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.