Integral Ad Science
Customer Success Manager - Parental leave contract (14 months)
Integral Ad Science (IAS) is a global leader in ad tech, empowering advertisers and agencies to achieve real results through innovative verification technology. We are excited to be hiring for a Customer Success Manager to join our Sydney-based team for a 14-month parental leave contract.
As a Customer Success Manager at IAS, you’ll play a pivotal role in supporting some of the largest brands across Australia and New Zealand. You’ll leverage powerful technology that processes millions of transactions per second and analyzes billions of data points in real time—all within a dynamic, fast-paced environment designed for growth and impact.
What You’ll Do:
- Champion the Client Journey: Guide clients through every step, from seamless onboarding to value realization and renewal. You will serve as the primary point of contact, fostering adoption of IAS solutions and ensuring ongoing client success.
- Become a Trusted Advisor: Build strong, lasting relationships with key stakeholders. Act as a reliable partner, providing timely support, managing escalations, and delivering tailored solutions.
- Drive Strategic Growth: Collaborate with the Sales team to identify opportunities for account growth. Utilize regular business reviews and data-driven insights to highlight IAS value and drive long-term client partnerships.
- Collaborate for Success: Work closely with Sales, Technical Account Management, and Solutions Engineering to onboard new accounts and deliver exceptional client experiences. Share knowledge and insights to strengthen the entire team.
- Master the Tech: Continually deepen your understanding of the digital advertising ecosystem and IAS’s full product suite. Communicate product updates and enhancements in a clear, accessible way.
About You:
- Industry Expertise: Ideally you bring 2–4 years of experience from an Agency, AdTech, DSP, or publisher, with a strong grasp of the programmatic advertising landscape.
- Analytical Approach: You are skilled at analyzing data, identifying trends, and developing actionable recommendations for clients.
- Effective Communicator: You demonstrate excellent communication and presentation skills, with a keen ability to organize information and deliver concise, compelling client materials.
- Adaptive & Proactive: You are a quick learner, enthusiastic about embracing new processes and systems in a fast-evolving environment.
- Technically Fluent: Proficient with Microsoft PowerPoint, Word, and Excel, plus Google Slides and Sheets. Familiarity with Salesforce, CM360, DSPs, or GAM is advantageous.
What We Offer:
- The opportunity to work with leading global brands and pioneering ad tech.
- A supportive, collaborative, and energetic culture that celebrates your growth.
- Competitive salary with opportunities for personal and professional development.
- A flexible hybrid working model, balancing time at home with in-office collaboration.
- Access to a modern office space equipped for productivity—featuring stocked snacks, games, a coffee tab, and team lunches on Thursdays.
- Regular social activities and team events to connect, learn, and celebrate together.
About Integral Ad Science
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].
To learn more about us, please visit http://integralads.com/
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.
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