Customer Success Representative (AI & Data)
Location: Australia (Remote)
Industry: B2B SaaS | Product Data | AI | Retail Technology
About Trustana
Trustana helps retailers, distributors, and brands manage and enrich product data so it can be used across e-commerce, marketplaces, and AI systems. Our platform helps customers clean, structure, and optimize large product catalogs to improve discovery, automation, and digital sales performance.
The Role
We’re looking for a Customer Success Representative who enjoys building strong customer relationships and helping customers achieve business outcomes with our platform.
You’ll be the primary point of contact throughout the customer journey, from onboarding to ongoing success. You’ll work closely with customers to understand their goals, drive platform adoption, and ensure they get lasting value from Trustana. While the role includes some hands-on onboarding and configuration, the primary focus is customer engagement, success, and long-term partnerships.
What You’ll Do
- Own customer onboarding and ensure a smooth transition from implementation to adoption
- Build trusted relationships with customers and become their day-to-day advisor
- Help customers improve how they manage product data and use the platform effectively
- Monitor customer health, drive adoption, and proactively address risks
- Lead regular business reviews and share best practices
- Support renewals and identify opportunities for account growth
- Assist with simple proof-of-concept projects and onboarding configurations when needed
- Gather customer feedback and work closely with Product, Engineering, and Sales to improve the customer experience
What We’re Looking For
- 2-4 years of Customer Success, Account Management, or similar experience in B2B SaaS
- Strong customer relationship and communication skills
- Experience managing customer onboarding and driving adoption
- Comfortable working with spreadsheets, product catalogs, or structured data
- Curious about AI and excited to learn new technologies
- Organized, proactive, and focused on delivering excellent customer outcomes
Why Join
- Work with global retailers, distributors, and brands
- Help customers solve real business challenges using AI and product data
- Exposure to customers across Asia, Europe, and the Americas
- Opportunity to grow into Customer Success leadership, Solutions Consulting, or Product Management
- Join a collaborative startup where your work has direct impact
Bonus Experience
- Product Information Management (PIM) platforms
- E-commerce or marketplace platforms
- Retail technology or B2B SaaS
- Basic data mapping, product catalog management, or implementation experience
What You’ll Get
- Work with leading AI-powered product data technology
- Own customer relationships and influence customer success strategy
- Learn how AI transforms retail and e-commerce operations
- High autonomy, fast learning, and significant career growth opportunities
Trustana Sydney, New South Wales, AUS Office
Sydney, New South Wales, Australia
