- Join a worldwide leading educational video company to drive relationships and enhance video learning experiences for schools
- Exciting opportunity for someone who is early on in their career and looking to grow their skillset and capabilities
- Seeking 1-2 years' experience in a customer facing role, with superb customer service skills
- Full time, permanent role, hybrid working in our Pyrmont office and remotely
Why Join Us?
Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.
Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated!
Ready to discover your potential with us?
The role:
The role of the Customer Success Specialist is to support a high-performing Customer Success team to provide optimal customer success and satisfaction using ClickView products and services.
The Customer Success Specialist will play a pivotal role in retaining and renewing the existing customer base and will make a significant contribution to business success by hitting key customer satisfaction results.
This is an exciting opportunity for someone who is early on in their career and looking to grow their skillset and capabilities.
Your responsibilities include:
- Respond to the renewals console within 24 hours
- Process renewals and send invoices for all committed customers
- Monitor renewal reminders and triage as required
- Make outgoing phone calls to lock in meetings with customers for Customer Success Managers to attend
- Support Customer Success Managers with customer renewal follow based on forecast stage
- Provide weekly renewal report progress to leaders
- Process new sales within 24 hours of handover from sales team
- Support automated customer bucket by reviewing accurate contacts, facilitating transactional renewals process and escalating where necessary
- To accurately document all actions and information on cases and requests
- Share information and actively assist other team members to deliver quality outcomes for customers
Requirements:
- 1-2 years' experience in a customer facing role, with superb customer service skills
- Experience in renewals or sales support beneficial
- Exceptional written and verbal communication skills with strong attention to detail
- Strong ability to build and foster relationships
- Customer centric in mindset and implementation
- Ability to problem solve and think critically
Benefits:
- Extra paid Wellbeing and Volunteering leave - to care for yourself and others 🚴
- Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠
- 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎
- Employee discounts - we offer all employee’s access to a wide range of discounts to support their wellbeing, financial and physical health 💰
- Learning and Development budgets - Access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆♂️
- Generous parental leave policy - we offer an additional 16 week’s full pay 🚼
- Regular social events and conferences - We celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily 🥂
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