Customer Support Consultant (Install)

Company Description

The Winning Group isn't just a retail business as you might know us; we are a leading technology and logistics company and a premium retailer. We are a multi-award winning fourth generation Australian family owned business, whose entities include Winning Appliances, Appliances Online, Winning Services, Home Clearance and Rogerseller.

Winning Services, operating nationwide, offers world-class delivery, installation, and warehousing for our whitegoods, homewares, and 3PL partners. As we invest in the latest technology and equipment to expand our comprehensive coverage and legendary service to our customer base, our team members consistently deliver the best shopping experience, as evidenced by our impressive net promoter score of 81.1.

Job Description

Reporting into the Operations Support Manager and Customer Support & Admin Team Leader, the Customer Support Consultant (Install) is responsible for the provision of exceptional customer service and efficient support of administrative functions for the national Winning Services Installation business. These functions are the key to
seamless communication and installation planning between Winning Group Sales teams, the DC, our Installation teams and our Customers.

• Handle phone and email inquiries from Installers, Customers, and Sales teams.
• Manage installation orders in Navision ERP.
• Coordinate with State Install Managers to schedule/rebook installations.
• Process changes and special requests, ensuring communication with stakeholders.
• Maintain accurate records of orders, invoices, and inventory for audits.
• Record stock and resource movements (receipts, dispatch, returns) in Navision.
• Collaborate with teams to resolve outstanding returns/SROs.
• Uphold high standards of customer service.
• Provide scheduling support for commercial teams (bulk deliveries).
• Resolve customer queries or escalate as needed.

Qualifications

• 3+ years in customer support/administration.
• Strong data entry skills with a customer service focus.
• Experience with ERP systems.
• Excellent written and verbal communication.
• Proficient in Word, Excel, and Email or Google Suite.
• Professional, customer-focused, and committed to quality service.
• Strong time management and ability to meet deadlines.
• Accurate data entry and record keeping.
• Team player, able to work independently.
• Experience in trade, maintenance, supply chain, or distribution support is a plus.

Additional Information

• Permanent full-time position. 
• Monday - Friday with flexible start and finish times! 7:00am - 3:00pm, 8:00am - 4:00pm or 9:00am - 5:00pm.
• Danks Street Waterloo NSW. 

Benefits 

• Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team!
• Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
• We are dedicated to supporting your growth and helping you become the best you can be. For all managerial roles, we offer a fully funded Certificate IV in Leadership and Management course to help you further develop your skills and thrive in your career.
• Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
• Access to an employee assistance program (EAP).
• Enjoy generous discounts on our whitegoods and homewares range, which features cutting-edge brands from the world's industry leaders.

Discover our vibrant community and learn more about us at www.winninggroup.com.au/careers and follow us on Instagram, Facebook and Youtube. 

We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQlA+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.