Customer Support Coordinator - Maternity Cover

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

As a member of our team, you thrive in a truly diverse workplace based on empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

We are looking for a responsible Customer Service Coordinator to join our team to perform a variety of administrative and clerical tasks. This role supports all areas of the Alfa Laval Oceania with a focus on Customer Service. This role reports into the Customer Support Service Manager, and will be based full time in our Huntingwood, Sydney office.

This role will be a 12 months' maternity leave cover.

About the Job

This role is a great opportunity for someone who is highly organised and wants to grow their experience of working in a customer focused team and business. The role is responsible for the order to cash process for standard orders, from the order acceptance to invoicing.

The main duties of the role are:

• Order Management Support:

  • Customer order entry

  • Placing order with local and international vendors

  • Logistics follow ups

  • Customer invoicing

  • Records Management

• Purchase Order Support

• Installed Base Administration

• Backlog & WIP Maintenance

• Undertaking projects as required

• Management of the general/CSC mailbox

• Answering Calls

• Ad hoc duties

Who You Are

You are someone that is highly organised and able to manage multiple activities at any one time.

You are approachable and friendly, and always striving to deliver excellent customer service, to both internal and external customers.

You must have excellent communication skills, and experience of working in a fast-paced environment would be an advantage.

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