Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
We are looking for a responsible Customer Service Coordinator to join our team to perform a variety of administrative and clerical tasks. This role supports all areas of the Alfa Laval Oceania with a focus on Customer Service. This role reports into the Customer Support Service Manager, and will be based full time in our Huntingwood, Sydney office.
This role is for maternity cover until end of September 2026 with potential for extension.
About the Job
This role is a great opportunity for someone who is highly organised and wants to grow their experience of working in a customer focused team and business. The role is responsible for the order to cash process for standard orders, from the order acceptance to invoicing.
The main duties of the role are:
Order Management Support:
Customer order entry
Placing order with local and international vendors
Logistics follow ups
Customer invoicing
Records Management
Purchase Order Support
Installed Base Administration
Backlog & WIP Maintenance
Undertaking projects as required
Management of the general/CSC mailbox
Answering Calls
Ad hoc duties
Who You Are
You are someone that is highly organised and able to manage multiple activities at any one time.
You are approachable and friendly, and always striving to deliver excellent customer service, to both internal and external customers.
You must have excellent communication skills, and experience of working in a fast-paced environment would be an advantage.
#LI-Hybrid
