Provide first-line support for electronic trading platforms, troubleshoot FIX connectivity and market data, manage incidents to resolution within SLAs, perform operational tasks like order lookups and cancellations, monitor alerts, and maintain client and internal stakeholder communication across global shifts.
As a member of the eServices team, you will play a crucial role in delivering exceptional support to clients, ensuring smooth operations for our electronic trading platforms. This role demands a unique blend of technical expertise, strong communication skills, and a client-centric approach, all within a fast-paced, dynamic trading environment.
Responsibilities
- Provide first-line support for trading platforms, managing incidents within SLAs.
- Drive investigations from triage to resolution, ensuring timely issue resolution.
- Monitor alerts and respond proactively to real-time issues.
- Troubleshoot FIX connectivity, order routing, and market data challenges.
- Analyze FIX logs and investigate order/trade activities for accurate resolution.
- Perform operational tasks like order lookups, cancellations, and trade exports.
- Effectively communicate during incidents and manage stakeholder expectations.
- Build and maintain strong relationships with clients and internal teams.
- Stay updated with end-to-end trading workflows for efficient support.
- Support the global shift model with clear and effective handovers.
- 2-3 years of experience in financial services support, ideally in banking, IDB, exchange, or clearing.
- Experience with FX, Rates, or Credit products is essential.
- Proven FIX API troubleshooting skills are a must.
- Understanding of trading workflows and the trade lifecycle is crucial.
- Exposure to deployment or networking is an advantage.
- A demonstrated interest in low-level system architecture, including infrastructure, networking, and platform internals.
- Strong problem-solving and analytical abilities are key.
- Excellent multitasking and prioritization skills, especially in time-sensitive environments.
- Proficiency in Microsoft Office tools, with familiarity in Confluence, Dynamics, Teams, and Salesforce being desirable.
- Awareness of AI tools for workflow efficiency is a plus.
Similar Jobs
.jpg)
Marketing Tech • Mobile • Software
As a Technical Architect, you will deliver technical services, manage complex projects, and design solutions to optimize customer value in the Braze platform. You will act as a technical advisor to clients, ensuring effective integration of their needs with Braze's offerings while collaborating with various internal teams.
Top Skills:
APIsMobileProgrammingSaaS
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Lead ANZ revenue enablement initiatives: design and deliver onboarding, product training, and enablement programs; partner with commercial leaders; analyse funnel and sales data to prioritise enablement; improve sales execution and commercial operating rhythm.
Top Skills:
ChorusGongHighspotLmsOutreachSalesforce
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Associate Managing Consultant focuses on sales processes, client needs analysis, building industry networks, developing proposals, and ensuring project delivery quality.
Top Skills:
ExcelPowerPointWord
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
