Customer Support - Inside Sales

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

• Competitive Pay

• Mandatory Benefits: SSS, PhilHealth, Pag-IBIG

• 13th month pay

• Paid Vacation and Sick Leave

• Birthday Leave

• HMO (available 2 months from start date)

• SSS Maternity and Paternity Leave

Why Join Us?
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful

Job Overview

We are seeking a motivated and results-driven Inside Sales Representative to support customer acquisition and engagement for our platform. In this role, you will conduct outbound sales outreach, qualify potential customers, and guide prospects through the registration process.

The Inside Sales Representative plays a key role in generating leads, maintaining customer relationships, and guiding prospects through the next steps after registration.  

Responsibilities and Duties

• Conduct outbound sales calls to potential customers to introduce the platform and generate interest.

• Identify and qualify leads by assessing customer needs, eligibility, and readiness to register or apply.

• Generate new business opportunities through proactive outreach and follow-up initiatives.

• Follow up with prospects through phone calls, email, and SMS regarding pending registrations or applications.

• Maintain consistent communication with leads to encourage platform sign-ups and engagement.

• Educate prospects on the platform’s product features, benefits, and advantages.

• Assist customers in connecting with the appropriate Onboarding Account Executive for account setup and onboarding.
   

• Provide guidance to customers throughout the registration process to ensure a seamless experience.

• Maintain accurate records of customer interactions, follow-ups, and sales activities in the CRM system.

• Track lead status, engagement history, and conversion progress.

• Collaborate with the registration and support teams to optimize outreach strategies and improve conversion rates.

• Share feedback and insights from customer interactions to support continuous improvement of sales processes.

• Provide excellent customer service by addressing questions related to the registration process and other platform inquiries.

• Provide backup customer support when needed to maintain service continuity and ensure a positive customer experience.

Qualifications

• Previous experience in automotive sales, particularly in the used car market, is preferred.

• A college diploma or equivalent experience is required. Additional education or training in sales and marketing is a plus.

• At least 5 years of combined sales experience (preferably outbound) and customers service experience 

• Strong communication and interpersonal skills.

• Knowledge of automotive products, features, and industry trends.

• Ability to work in a fast-paced sales environment.

• Proven track record of meeting or exceeding sales targets.

• Familiarity with Salesforce, Five9, and Zoom.

Preferred Skills

• Communication & Relationship Skills
  Ability to communicate clearly and persuasively through calls, emails, and messages while actively listening and building trust with prospects.

• Prospecting & Sales Skills
  Capability to identify potential customers, perform cold outreach, qualify leads, handle objections, and close deals effectively.

• Technical & CRM Proficiency
  Familiarity with sales tools and CRM platforms such as Salesforce to manage leads and track lead progress activities.

• Resilience & Organization
  Persistence in handling rejection, ability to meet sales targets, strong time management, and maintaining an organized sales pipeline.

Sound like a match? Apply Now - We can't wait to hear from you!