Stryker is a global leader in medical technology, driven by a mission to make healthcare better. We design and deliver innovative solutions that improve patient outcomes across the world—and we back our people with the tools, trust, and support to thrive.
Why this roleAre you ready to take your customer service skills into a more meaningful industry? In this hands-on support role, you'll work behind the scenes to keep our demo and field service operations running smoothly.
You’ll collaborate with sales, service, and engineering teams to coordinate repairs, manage demo bookings, and help solve real-world challenges that directly impact patient care.
This role is perfect for someone with strong customer-facing experience who knows how to manage competing priorities and navigate tricky conversations—whether you’ve gained that in healthcare, trades, hospitality, logistics, retail, or beyond.
What you’ll doBe the go-to person for demo and service support across Australia and New Zealand
Respond to enquiries from hospital staff, sales reps, and engineers via phone and email
Coordinate demo kit deliveries, service bookings, repairs, and part orders
Manage scheduling and job prioritisation for our field and treatment service teams
Track inventory and ensure equipment is clean, functional, and available
Troubleshoot issues and communicate clearly—even when things get tough
Maintain accurate records and support continuous improvement of systems and workflows
2+ years in a customer-facing or stakeholder-facing role
Confident managing difficult conversations or high-pressure situations
Strong written and verbal communication skills
Highly organised, detail-focused, and comfortable juggling multiple priorities
Hold full working rights in Australia and available for full-time onsite work
Experience in medical devices, service coordination, engineering, or logistics
A degree in biomedical engineering, science, healthcare, or a related field
Background supporting field-based or technical teams
Career development and internal mobility pathways
Health, wellness, and insurance benefits from day one
Paid parental leave, volunteer days, and generous leave options
Onsite gym and a high-performing, supportive culture
We hire for talent—not just industry experience. If you’re driven, people-focused, and ready to make a difference, apply today.
Travel Percentage: None
