The Customer Support Specialist acts as a liaison between customers and internal teams, ensuring compliance with customer requirements through audits and data management. The role involves managing feedback, conducting operational audits, and compiling reports to improve service quality and customer satisfaction.
We’re looking for motivated, engaged people to help make everyone’s journeys better.
The Customer Support Specialist is a pivotal operational role that acts as the bridge between our Customers, Operational and Commercial teams ensuring that customer specifications are operationalised and meet service level agreements.
The Customer Support Specialist is responsible for the management of information and data into the relevant Customer & Internal systems and ensures the information is converted into actionable outcomes by liaising, leading and having a strong presence on the production floor.
You will focus on:
- Audit flight documentation to ensure compliance to customer requirements.
- Regularly review Customer Portals for customer feedback, changes, and information.
- Conduct meal audits to ensure compliance to specification and customer expectations
- Coordinate and support customer feedback, provide corrective actions and manage replies to customers when required (via Customer Portals and via internal systems). Proactive follow up and respond to customers in agreed timeframe.
- Operations support flight audit and attend aircraft.
- Support operational (e.g. service, food and equipment) changes for Customers are actioned and implemented in accordance to requirements within the Unit.
- Provide trend analysis to senior management and the operations on targeting customer feedback on operational issues.
- Compilation of reports as required.
You will also:
- Coordinate menu and site audits.
- Assist to host client visits.
About You
- Strong, multi-disciplined administration and co-ordination experience within a complex, deadline orientated, fast moving operational flexible environment.
- A hands-on operational background, preferably in aviation/inflight catering, manufacturing or logistics environment.
- Strong verbal and written skills to effectively communicate across all levels of our business and customers.
- A “can-do” attitude with a strong work ethic, attention to detail and a sense of urgency.
- Intermediate level experience MS Office applications, (WORD, EXCEL etc) and ERP systems.
- TAFE Certificate 4/Associate Diploma or other qualification are preferred
If you want to be part of a team that helps make travel and culinary memories, join us!
Similar Jobs
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Customer Support Specialist will develop expertise in Klaviyo's platform to deliver exceptional customer support through email and live chat. Responsibilities include troubleshooting, resolving issues, engaging creatively with customers, and documenting solutions. A strong communicator who thrives in a collaborative environment is desired.
Cloud • Legal Tech • Software
As a Customer Support Specialist, you'll handle high volumes of inbound customer requests via phone, chat, and email, becoming an expert in Clio’s products. You'll troubleshoot technical issues, provide solutions, coach users on self-service resources, and capture product feedback.
Software
As a Customer Support Specialist, you will communicate with clients to ensure they utilize the Connecteam app effectively, helping them troubleshoot issues and enhance customer satisfaction. You'll manage incoming tickets, provide feedback to the Customer Success team, and educate clients on best practices tailored to their business needs.
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
