The Customer Value Director manages customer relationships post-go-live, driving success strategies, renewals, and value measurement, while maintaining executive communications and project management.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Customer Value Director at Coupa:
What You'll Do:
- Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions:
- Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
- Provide communication to customers regarding Coupa, new product capabilities and other critical information.
- Specific goals center on the following:
- Customer success, value identification and measurement
- Customer referenceability
- Customer renewal and growth of annual contract value.
- Customer solution expansion
- Participate in customer value framework workshops
- Develop and drive value plan
- Conduct scheduled customer check-ins
- Drive periodic business/value reviews
- Manage renewals
- Monitor customer performance.
- Manage customer relationships
- Establish role as trusted advisor
- Coordinate Coupa internal resources as needed
- Share best practices ideas, product information, and relevant Coupa news
- Support/drive customer campaigns
What You Will Bring to Coupa:
- Strong P2P or S2C domain expertise
- Strong background in customer / client management.
- Entrepreneurial Attitude
- Negotiation Skills
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Project management including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
- Strong organizational and data analytic skills
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions is a plus.
- Minimum bachelor’s degree required – master’s degree a plus.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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Top Skills
Data Analytics
P2P
S2C
Saas Solutions
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