ABeam Consulting Southeast Asia (SEA)
CX Business & Salesforce Solution Architect - Singapore
Be an Early Applicant
Lead discovery, solution design, and delivery for Salesforce Sales, Service, Marketing and Data Cloud implementations. Engage stakeholders, run workshops, translate requirements into architectures and user stories, guide development teams, support pre-sales, and mentor consultants to ensure scalable CRM and customer experience solutions.
About Us:
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Role Overview
We are seeking an experienced CX Business & Salesforce Solution Architect to lead business requirements, solution design, and delivery across Salesforce Sales Cloud, Marketing Cloud, Data Cloud, and customer experience initiatives.
This is a techno-functional leadership role requiring strong consulting, business analysis, and solution architecture capabilities. The successful candidate must be able to independently engage business stakeholders, facilitate workshops, understand customer and business processes, translate requirements into Salesforce solutions, and guide delivery teams through implementation.
Responsibilities:
Business & Solution Leadership
Solution Design & Governance
Requirements:
Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
We regret only shortlisted candidates will be notified.
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Role Overview
We are seeking an experienced CX Business & Salesforce Solution Architect to lead business requirements, solution design, and delivery across Salesforce Sales Cloud, Marketing Cloud, Data Cloud, and customer experience initiatives.
This is a techno-functional leadership role requiring strong consulting, business analysis, and solution architecture capabilities. The successful candidate must be able to independently engage business stakeholders, facilitate workshops, understand customer and business processes, translate requirements into Salesforce solutions, and guide delivery teams through implementation.
Responsibilities:
Business & Solution Leadership
- Lead client workshops, discovery sessions, and requirements gathering activities.
- Understand customer, sales, marketing, and service processes and identify improvement opportunities.
- Translate business requirements into user stories, process flows, functional designs, and solution architectures.
- Challenge and refine requirements to align with business objectives and Salesforce best practices.
- Act as the primary bridge between business stakeholders and technical teams.
Solution Design & Governance
- Design scalable solutions across Salesforce platforms.
- Define solution architecture, integrations, data models, customer journeys, and automation.
- Review and quality assure business requirements, functional designs, solution designs, and user stories.
- Provide technical leadership and guidance to developers and consultants.
- Support project estimation, planning, risk management, and delivery governance.
- Support solutioning, effort estimation, proposals, and client presentations.
- Mentor consultants and contribute to Salesforce capability development.
Requirements:
- Bachelor’s degree in a relevant field
- At least 10 years of experience in Salesforce consulting, solution architecture, or techno-functional roles
- Strong experience in at least two of the following Salesforce products: Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud
- Proven ability to independently lead workshops, discovery sessions, and requirements gathering
- Strong understanding of customer experience, CRM, customer journeys, lead management, sales, marketing, and service processes
- Experience translating business requirements into scalable Salesforce solutions
- Experience preparing or reviewing BRDs, FDDs, SDDs, user stories, and acceptance criteria
- Strong stakeholder management, communication, and consulting skills
- Experience leading project teams of at least five members
- Consulting or system integrator experience is preferred/advantageous
- Experience across Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud is a plus.
- Experience with Salesforce integrations and enterprise architecture, and supporting pre-sales, solutioning, and effort estimation is preferred
- Salesforce certifications relevant to Sales Cloud, Service Cloud, Marketing Cloud, or Data Cloud will be advantageous.
Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
We regret only shortlisted candidates will be notified.
Similar Jobs
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Security Consultant will provide security advice to customers, ensuring their security needs are met through effective project delivery and collaboration. They will act as a trusted advisor, addressing both pre-sales and post-sales requirements.
Top Skills:
Core And Ran InterfacesCybersecurityDistributed Cloud SolutionsIso 27001Managed Service SolutionsNetwork SlicingOpen RanService Based ArchitectureXaas Solutions
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Manage a 200–300 SME customer portfolio to identify upsell, cross-sell and expansion opportunities. Monitor usage and transaction data to qualify leads, execute rapid outreach, own a data-driven Salesforce pipeline and forecast, collaborate with product and operations to solve client issues, and drive product adoption and revenue growth while delivering excellent customer experience.
Top Skills:
CRMEmailSalesforceWhatsapp
Fintech • Financial Services
Lead front-line incident response for CCIBT: triage, coordinate platform/infrastructure/application teams, run war rooms, track milestones and risks, document outcomes, and deliver executive communications. Improve detection, automation, and tooling for incident management.
Top Skills:
ItsmMicrosoft TeamsServicenow
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
