Join Us to Shape Exceptional Experiences!
Let’s talk about the Team
The CX Ops & Futures team is how we make great experience design possible at scale. We’re a small, high-impact group with two connected areas of focus:
CX Ops supports the day-to-day systems, tools, and processes that help design and research run smoothly.
CX Futures explores what’s next, helping ResMed stay ahead through insight, foresight, and storytelling.
This role is grounded in CX Ops, with the flexibility to work across key functions like research operations, design tooling, vendor onboarding, and cross-functional enablement. You’ll get exposure to the full ecosystem of how CX operates, and play a vital role in making sure great work is easy to deliver.
We partner closely with Product Management, Engineering, and Delivery to keep CX integrated, efficient, and focused on what matters most to our customers. From design tool governance and templates to insights coordination and intake systems, our job is to clear the path so others can do their best work.
Let’s talk about Key Responsibilities
As a CX Operations Specialist, you’ll play a pivotal role in the day-to-day running of our CX activities:
Coordinate and support CX research and design initiatives within product squads
Help manage intake and prioritisation across the CX Ops backlog
Maintain shared assets and systems (e.g. templates, documentation, CX playbooks)
Operationalise design, research & content rituals - from sprint reviews to usability test readouts
Track usage of tools like Jira, Figma, Confluence - and support training as needed
Liaise with Procurement, Legal, and Privacy to streamline vendor onboarding and reduce friction
Assist in synthesising market, customer, and competitor insights into usable intelligence
Prepare clear, compelling summaries or readouts that help communicate progress, blockers, and wins
Contribute to research ops infrastructure - from recruitment to compliance to insight repositories
Keep CX teams informed and connected, helping bridge across disciplines and teams
Let's talk about the Core Pillars of the Role
Process & Delivery: Streamline workflows, manage intake, support delivery coordination
Tools & Systems: Maintain design tools, templates, rituals, and onboarding resources
Insight Ops: Support research logistics, compliance, and knowledge management
Cross-Functional Enablement: Help CX navigate Legal, Procurement, Privacy, and other partners
Let’s talk about You
You're someone who can turn chaos into structure, ambiguity into clarity, and energy into execution. You:
Have a strong bias for getting things done, with attention to both detail and impact
Thrive in dynamic, fast-moving environments where no two days look the same
See systems, not just tasks, and are always looking for how things can run better
Know how to work across design, research, product, and engineering; and speak their language
Bring a positive, proactive mindset to every interaction
Let’s talk about Qualifications and Skills
Experience in CX, Design Ops, UX Ops, Research Ops, or a related coordination role
Strong organisational skills and the ability to manage multiple moving parts
Familiarity with tools like Figma, Jira, Miro, Confluence, etc.
Excellent communication and collaboration skills
A learning mindset - curious, adaptable, and ready to jump in wherever needed
Why This Role Matters
When CX Ops is working well, the whole organisation feels it.
We reduce friction, build confidence, and help teams focus on the work that matters.
This is a hands-on role with broad scope, perfect for someone who wants to go deep on how design and research teams work, and who’s energised by making those systems smarter, simpler, and more scalable.
#LI-APAC
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
