The Dealer Development Manager develops relationships with automotive dealerships, providing finance and insurance services while driving production and improving processes through effective communication and CRM utilization.
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Dealer Development Manager (DDM) is responsible for providing finance and insurance services for a network of dealerships (In an assigned territory) for our automotive product portfolio. This includes maintaining and developing existing automotive dealer relationships as well as acquisitions of new customer accounts.
The DDM should have the necessary skillset to demonstrate and train to the approved customer F&I process and be proficient on all technology used within the process. The DDM should also have thorough knowledge of all the F&I products offered.
Ideal Candidate
The Ideal candidate for this role will be motivated, and have a strong focus on customer service, which includes excellent listening skills, and written and oral communications skills. This individual is in continuous contact with clients and as an ambassador of our company and brand, this position requires exemplary interpersonal communication skills as well as strong organizational and presentation skills.
Key Responsibilities
- Develop and execute a strategy to increase overall production within existing accounts
- Build and enhance relationships with key dealership personnel
- Utilize CRM to actively track and analyze sales leads and customer interactions to enhance business relationships and drive portfolio growth
- Establish and maintain ongoing communication with dealers to create visibility and accountability before, during, and after every client visit and client interaction.
- Identify and implement process improvement recommendations
- Leverage customer relationships to generate leads and acquisition opportunities
- Maintain industry knowledge surrounding trends and company initiatives
- Assist & contribute to the evaluation of competitive programs and products and provide management with updated information to develop strategy and negation tactics as needed
- Leverage cold calling and networking skills to obtain new sales opportunities resulting in Protective APD sales presentations (based on territory).
- Navigate projects to completion with multi-department communication and follow-up
- Empathetic-Strong listening skills, ability to connect with customers and react to their needs with compassion.
- Problem Solvers- Individuals who are able to easily determine customer issues and provide solutions based on the individual customer.
- Accountable-They take accountability for their work and have pride in that work.
- Multi-tasking- Able to navigate different systems (screens) while talking and typing with accuracy.
- Resourceful- An ability to get the answers the customers are seeking.
- Initiative-Exhibits a “can do” attitude and will look for additional opportunities to learn and grow.
- Basic Technical Skills- A need for Microsoft Office Suite as well as the ability to learn new systems quickly.
- Customer Service Minded-Deliver fast, effortless service solutions-based service to the customers.
- Confident- Those who are confident in their customer service ability and product knowledge to demonstrate their expertise
Key Attributes
COMMUNICATIONS:
- This position is in continuous contact with potential clients and internal associates. As an ambassador of our company and brand, this position requires initiative to develop and maintain positive interactions, and strong organizational, presentation and communication skills.
QUALIFICATIONS:
- Bachelor’s degree preferred
- Business-to-business sales experience of 2-5 years in the automotive industry preferred
- Retail automotive industry experience preferred
- Strong focus on customer service, which includes excellent listening skills, verbal and written communication skills as well as interpersonal skills
- Proficient in Microsoft Office (in particular, Excel and PowerPoint)
- Possess an organized approach to problem-solving
- Must have a vehicle and a valid driver’s license with a good driving record
- Must be able to travel 50-75% of the time by air or car (varies by territory)
REQUIREMENTS:
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Top Skills
Crm Systems
Microsoft Office Suite
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