Delegated Underwriting Authority (DUA) Specialist

• Location: Sydney/Melbourne/Brisbane/Adeliade
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

We are seeking a detail-oriented and proactive Delegated Underwriting Authority (DUA) Specialist with reasonable experience to join our DUA Governance team. This role focuses on testing and validating controls implemented by third-party underwriting agencies to ensure compliance with QBE’s operational standards, regulatory obligations (e.g. CPS230, DDO), and conduct risk frameworks.

Your new role

A day in the role may look a bit like this:

• Conduct periodic audits of Coverholders based on risk grading and cadence, validating compliance with underwriting authority, referral processes, and breach protocols, while reviewing operational controls such as bordereaux submissions, delegated claims handling, and financial performance.
• Draft audit reports to highlight themes and opportunities and assist with issue tracking and resolution.
• Support third-party risk assessments using CPS230-aligned triage tools across domains like information security, financial crime, sanctions, and AI usage, and engage Coverholders to complete annual appraisals and risk questionnaires.
• Document findings and escalate non-compliance in line with the Delegated Underwriting Authority Governance & Operational Standard, while contributing to remediation planning and audit reporting.
• Help maintain the Underwriting Agreement Database and manage content within the Underwriting Agreement Repository.
• Respond to stakeholder enquiries professionally, build strong relationships across internal and external teams, collaborate with Underwriting, Risk, and Agency Enablement, and contribute to governance forums and continuous improvement of DUA oversight.

About you

To succeed in this role, you will have considerable experience in compliance, audit, or risk management, ideally within the insurance or financial services sector. A background in an audit or professional services firm is highly valued, along with familiarity in delegated authority frameworks and third-party risk management practices.

You will have:

• Proven experience working in compliance, audit, or risk management, preferably within insurance or financial services.
• Good understanding of underwriting processes and controls, control design and testing
• Experience working with regulatory standards such as APRA CPS230 or Design & Distribution Obligations is considered a strong asset.
• Demonstrate excellent communication, stakeholder engagement, and negotiation skills, with the ability to build and maintain positive relationships across internal and external teams.
• Work effectively both independently and collaboratively, showing strong time management, problem-solving, and analytical capabilities to deliver outcomes efficiently.
• Proficient in MS Office applications including Word, Excel, and Access, with the ability to apply these tools to support decision-making and reporting.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Apply now

APPLY NOW and let’s make it happen! 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.