As B2B Design Manager, lead a design team, shape design strategy, and partner with leadership to enhance customer experience and achieve business goals.
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the Mable team.
About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.
With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit https://mable.com.au/
About the role
As our B2B Design Manager, you’ll shape a bold design vision and strategy that drives impact for customers and the business. Partnering with cross-functional leaders, you’ll champion customer needs and turn insights into experiences that inspire action. Leading a talented design team, you’ll guide them in delivering products that elevate our platform and delight our customers.
What you'll do:
- Shape the segment strategy – Partner with the B2B Segment Leadership Team to embed design and customer experience into the vision, strategy, and roadmap. Use data and insights to guide priorities, align cross-functional teams, and continuously refine plans to achieve both customer and business outcomes.
- Lead and inspire your team – Manage and mentor 2–4 product designers in cross-functional squads, setting clear direction, supporting career growth, and ensuring sustainable ways of working. Provide constructive feedback and uphold quality in design research and delivery.
- Elevate our design practice – Champion best-in-class design processes, tools, and rituals across the CX team, driving continuous improvement in how we collaborate, discover, and deliver.
Skills and Experience:
- 7+ years experience in experience design, with strong product and technology team expertise.
- Proven service design skills and ability to apply systems thinking to enhance end-to-end customer journeys.
- Excellent communicator, adept at stakeholder engagement, customer empathy, and cross-functional consensus building.
- Proficient in Figma and emerging UX/UI tools.
- Skilled in scoping and conducting user research, including recruitment and qualitative methods, to rapidly test solutions.
- Knowledge of UX strategies and trends for web and mobile platforms.
- Experience in health, wellbeing, and/or aged care sectors, with deep understanding of diverse user needs.
- Able to design from scratch or improve existing features using user-centred design principles.
- Comfortable in collaborative, challenge-oriented environments with engineering, data, product, and UX teams.
- Experienced in working directly with developers to implement designs.
Please include a link to your folio with your application!
We’re powered by purpose
We’re Switched On 💡
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold 📣
We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One 🤝
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful 🌟
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
Top Skills
Figma
Ux/Ui Tools
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