Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
Employment Type: 12 month fixed term , Full-time
Team: UX & Design
Reports to: Director of UX
Are you passionate about creating scalable systems that empower design teams to do their best work?
The Opportunity
Cochlear is seeking a Design Operations Specialist to help build the foundations of a high-functioning, high-impact design practice. This strategic individual contributor role offers global exposure and the opportunity to influence how we deliver clinician- and patient-centered digital experiences across our customer-facing software portfolio.
This role is pivotal in building and managing a global user testing panel across multiple regions and time zones, supporting product teams in user research operations, and ensuring those teams can conduct rapid, safe, repeatable testing. We’re looking for someone who can work asynchronously and independently across three time zones (Australia, Europe and America). The position is remote-friendly and emphasizes operationalizing user research to inform product decisions and enable innovation across our customer software portfolio.
What You’ll Do
User Research Operations
Manage global research participant panels and logistics.
Support recruitment, scheduling, and compliance with data privacy regulations.
Maintain and optimize research tools like Maze, UserTesting, and Dovetail.
Design Tooling & Enablement
Administer and support design tools (Figma, Zeroheight, TheyDo).
Be the go-to person for tooling queries and onboarding.
Evaluate and recommend new tools, including AI-based solutions.
Ways of Working & Craft Support
Enhance team rituals and consistency in design practices.
Develop reusable templates, checklists, and playbooks.
Support capability-building initiatives across the UX team.
Practice Foundations & Future Measures
Help define and document Cochlear’s UX working model.
Collaborate with cross-functional teams to scale UX practices.
Contribute to foundational metrics for continuous improvement.
What makes this opportunity unique?
This role offers the chance to contribute to life-changing technology while working in a truly global, cross-functional UX team. You’ll also have the opportunity to build operational systems from the ground up, shaping how Cochlear scales its user research practice globally.
About You
As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
What You’ll Bring
Required Skills
3–5 years in Design Ops, Research Ops, or UX Enablement.
Proficiency with Figma, Maze, Dovetail, Confluence, and Zeroheight.
Strong communication, documentation, and stakeholder engagement.
Highly organized and proactive across time zones.
Desired Skills
Experience in global or regulated environments.
Familiarity with design systems, agile rituals, and discovery frameworks.
Interest in AI tools and process automation.
Education & Certifications
Bachelor’s degree in Design, HCI, Psychology, Business, or related field.
Certifications in UX research, agile, or project management are a plus.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
